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• W2751792421 abstract "The computer security community has advocatedwidespread adoption of secure communication tools to protectpersonal privacy. Several popular communication tools haveadopted end-to-end encryption (e.g., WhatsApp, iMessage), orpromoted security features as selling points (e.g., Telegram,Signal). However, previous studies have shown that users maynot understand the security features of the tools they are using,and may not be using them correctly. In this paper, we present astudy of Telegram using two complementary methods: (1) a labbaseduser study (11 novices and 11 Telegram users), and (2) ahybrid analytical approach combining cognitive walk-throughand heuristic evaluation to analyse Telegram’s user interface.Participants who use Telegram feel secure because they feelthey are using a secure tool, but in reality Telegram offerslimited security benefits to most of its users. Most participantsdevelop a habit of using the less secure default chat mode at alltimes. We also uncover several user interface design issues thatimpact security, including technical jargon, inconsistent use ofterminology, and making some security features clear and othersnot. For instance, use of the end-to-end-encrypted Secret Chatmode requires both the sender and recipient be online at the sametime, and Secret Chat does not support group conversations." @default.
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• W2751792421 date "2017-01-01" @default.
• W2751792421 modified "2023-09-24" @default.
• W2751792421 title "The Security Blanket of the Chat World: An Analytic Evaluation and a User Study of Telegram" @default.
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• W2751792421 doi "https://doi.org/10.14722/eurousec.2017.23006" @default.
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