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- W2754119095 abstract "The specific focus of this chapter is performance indicators and key performance indicators (KPIs). The different characteristics and attributes of performance indicators, key performance indicators, results indicators, and key results indicators are introduced. Similarly there is discussion around where libraries could use KPIs as opposed to quality or customer service standards and the chapter attempts to break down the different settings in which each can be used. The chapter includes ‘best practice tips’ for KPI usage in libraries." @default.
- W2754119095 created "2017-09-25" @default.
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- W2754119095 date "2017-01-01" @default.
- W2754119095 modified "2023-09-23" @default.
- W2754119095 title "An Overview of Key Performance Indicators" @default.
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- W2754119095 doi "https://doi.org/10.1016/b978-0-08-100227-8.00009-1" @default.
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