Matches in SemOpenAlex for { <https://semopenalex.org/work/W2754831456> ?p ?o ?g. }
- W2754831456 endingPage "133" @default.
- W2754831456 startingPage "125" @default.
- W2754831456 abstract "This paper identifies what customers experience as hospitality and subsequently presents a novel and compact assessment scale for measuring customers’ experience of hospitality at any kind of service organization. The Experience of Hospitality Scale (EH-Scale) takes a broader perspective compared to existing scales, which predominantly measure hospitable behavior of service employees and are specifically developed for organizations in the hospitality industry. A thorough approach containing two qualitative and two quantitative studies resulted in the thirteen-item EH-Scale. The scale measures three experiential factors of hospitality: the experience of inviting (open, inviting, freedom), the experience of care (servitude, empathy and acknowledgement), and the experience of comfort (feeling at ease, relaxed and comfortable)." @default.
- W2754831456 created "2017-09-25" @default.
- W2754831456 creator A5012025145 @default.
- W2754831456 creator A5020491868 @default.
- W2754831456 creator A5049590250 @default.
- W2754831456 creator A5075537084 @default.
- W2754831456 date "2017-10-01" @default.
- W2754831456 modified "2023-10-17" @default.
- W2754831456 title "Measuring the experience of hospitality: Scale development and validation" @default.
- W2754831456 cites W1963879048 @default.
- W2754831456 cites W1970178447 @default.
- W2754831456 cites W1978327708 @default.
- W2754831456 cites W1979290264 @default.
- W2754831456 cites W1983814833 @default.
- W2754831456 cites W1987258130 @default.
- W2754831456 cites W1991404987 @default.
- W2754831456 cites W1999428144 @default.
- W2754831456 cites W2000005619 @default.
- W2754831456 cites W2011747370 @default.
- W2754831456 cites W2013502477 @default.
- W2754831456 cites W2025485599 @default.
- W2754831456 cites W2025597167 @default.
- W2754831456 cites W2025781576 @default.
- W2754831456 cites W2034978132 @default.
- W2754831456 cites W2037846525 @default.
- W2754831456 cites W2038125955 @default.
- W2754831456 cites W2045364527 @default.
- W2754831456 cites W2071666535 @default.
- W2754831456 cites W2087008249 @default.
- W2754831456 cites W2088254813 @default.
- W2754831456 cites W2089556114 @default.
- W2754831456 cites W2097665571 @default.
- W2754831456 cites W2101703359 @default.
- W2754831456 cites W2115142822 @default.
- W2754831456 cites W2122509472 @default.
- W2754831456 cites W2139089080 @default.
- W2754831456 cites W2155167238 @default.
- W2754831456 cites W2156785301 @default.
- W2754831456 cites W2159844393 @default.
- W2754831456 cites W2160643014 @default.
- W2754831456 cites W2166179744 @default.
- W2754831456 cites W2229846455 @default.
- W2754831456 cites W2615512830 @default.
- W2754831456 cites W4243667233 @default.
- W2754831456 cites W4244134295 @default.
- W2754831456 cites W4256375234 @default.
- W2754831456 doi "https://doi.org/10.1016/j.ijhm.2017.07.008" @default.
- W2754831456 hasPublicationYear "2017" @default.
- W2754831456 type Work @default.
- W2754831456 sameAs 2754831456 @default.
- W2754831456 citedByCount "66" @default.
- W2754831456 countsByYear W27548314562018 @default.
- W2754831456 countsByYear W27548314562019 @default.
- W2754831456 countsByYear W27548314562020 @default.
- W2754831456 countsByYear W27548314562021 @default.
- W2754831456 countsByYear W27548314562022 @default.
- W2754831456 countsByYear W27548314562023 @default.
- W2754831456 crossrefType "journal-article" @default.
- W2754831456 hasAuthorship W2754831456A5012025145 @default.
- W2754831456 hasAuthorship W2754831456A5020491868 @default.
- W2754831456 hasAuthorship W2754831456A5049590250 @default.
- W2754831456 hasAuthorship W2754831456A5075537084 @default.
- W2754831456 hasBestOaLocation W27548314562 @default.
- W2754831456 hasConcept C107482638 @default.
- W2754831456 hasConcept C121332964 @default.
- W2754831456 hasConcept C122980154 @default.
- W2754831456 hasConcept C12713177 @default.
- W2754831456 hasConcept C144133560 @default.
- W2754831456 hasConcept C154945302 @default.
- W2754831456 hasConcept C15744967 @default.
- W2754831456 hasConcept C162853370 @default.
- W2754831456 hasConcept C17744445 @default.
- W2754831456 hasConcept C18918823 @default.
- W2754831456 hasConcept C19417346 @default.
- W2754831456 hasConcept C199539241 @default.
- W2754831456 hasConcept C2777880217 @default.
- W2754831456 hasConcept C2778755073 @default.
- W2754831456 hasConcept C2779885105 @default.
- W2754831456 hasConcept C2780378061 @default.
- W2754831456 hasConcept C37228920 @default.
- W2754831456 hasConcept C38652104 @default.
- W2754831456 hasConcept C39549134 @default.
- W2754831456 hasConcept C41008148 @default.
- W2754831456 hasConcept C525551149 @default.
- W2754831456 hasConcept C62520636 @default.
- W2754831456 hasConcept C77805123 @default.
- W2754831456 hasConceptScore W2754831456C107482638 @default.
- W2754831456 hasConceptScore W2754831456C121332964 @default.
- W2754831456 hasConceptScore W2754831456C122980154 @default.
- W2754831456 hasConceptScore W2754831456C12713177 @default.
- W2754831456 hasConceptScore W2754831456C144133560 @default.
- W2754831456 hasConceptScore W2754831456C154945302 @default.
- W2754831456 hasConceptScore W2754831456C15744967 @default.
- W2754831456 hasConceptScore W2754831456C162853370 @default.
- W2754831456 hasConceptScore W2754831456C17744445 @default.
- W2754831456 hasConceptScore W2754831456C18918823 @default.
- W2754831456 hasConceptScore W2754831456C19417346 @default.
- W2754831456 hasConceptScore W2754831456C199539241 @default.