Matches in SemOpenAlex for { <https://semopenalex.org/work/W2762918812> ?p ?o ?g. }
- W2762918812 endingPage "600" @default.
- W2762918812 startingPage "581" @default.
- W2762918812 abstract "Purpose This paper aims to present a systematic literature review (SLR) of continuous improvement (CI) research in the hospitality and tourism management (HTM) literature. The paper also notes trends, parallels, inconsistencies and opportunities towards a clearer understanding of current scholarship. Design/methodology/approach This SLR finds a dearth of research in the field. After parameter expansion and exclusions, 35 papers across 11 journals are reviewed. Findings Studies of CI methodologies and practices are published infrequently, tending to focus on total quality management in European contexts. Despite the guiding customer-centric principles of CI methodologies, studies focus on improving internal processes rather than the service encounter. Research limitations/implications The review is guided by sections of the ABS 2015 list, which excludes some journals. Books, conference papers and trade magazine articles are not reviewed. Practical implications This paper identifies clear needs for CI research with a specific hospitality management focus, the development of CI toolkits and curricula for hospitality managers. The development and deployment of CI methodologies and practices in HTM literature and industry should lead to long-term service improvements. Originality/value This study asserts the need for further context-specific, practice-led research into the refinement and long-term utility of CI methodologies and practices, towards demonstration of significant bottom-line industry impact. The paper also offers a clear SLR methodology and a definition for CI in hospitality." @default.
- W2762918812 created "2017-10-20" @default.
- W2762918812 creator A5006471754 @default.
- W2762918812 creator A5057782868 @default.
- W2762918812 creator A5087404883 @default.
- W2762918812 date "2018-01-08" @default.
- W2762918812 modified "2023-10-17" @default.
- W2762918812 title "Continuous improvement methodologies and practices in hospitality and tourism" @default.
- W2762918812 cites W1485776303 @default.
- W2762918812 cites W1503763942 @default.
- W2762918812 cites W1532042092 @default.
- W2762918812 cites W1554945187 @default.
- W2762918812 cites W1566795087 @default.
- W2762918812 cites W1575435169 @default.
- W2762918812 cites W1904625514 @default.
- W2762918812 cites W1963692086 @default.
- W2762918812 cites W1969265413 @default.
- W2762918812 cites W1971450335 @default.
- W2762918812 cites W1973949477 @default.
- W2762918812 cites W1975302410 @default.
- W2762918812 cites W1976093214 @default.
- W2762918812 cites W1976523660 @default.
- W2762918812 cites W1976936279 @default.
- W2762918812 cites W1977283419 @default.
- W2762918812 cites W1977366522 @default.
- W2762918812 cites W1977986889 @default.
- W2762918812 cites W1981710181 @default.
- W2762918812 cites W1982775699 @default.
- W2762918812 cites W1984251195 @default.
- W2762918812 cites W1984348823 @default.
- W2762918812 cites W1985299250 @default.
- W2762918812 cites W1986088358 @default.
- W2762918812 cites W1987346479 @default.
- W2762918812 cites W1989127241 @default.
- W2762918812 cites W1993438458 @default.
- W2762918812 cites W1994475151 @default.
- W2762918812 cites W1995753055 @default.
- W2762918812 cites W1999428144 @default.
- W2762918812 cites W2001547720 @default.
- W2762918812 cites W2002896570 @default.
- W2762918812 cites W2004044932 @default.
- W2762918812 cites W2004391268 @default.
- W2762918812 cites W2005075458 @default.
- W2762918812 cites W2005159477 @default.
- W2762918812 cites W2005586788 @default.
- W2762918812 cites W2008933880 @default.
- W2762918812 cites W2011728493 @default.
- W2762918812 cites W2017107000 @default.
- W2762918812 cites W2026184656 @default.
- W2762918812 cites W2028663778 @default.
- W2762918812 cites W2028699979 @default.
- W2762918812 cites W2030280837 @default.
- W2762918812 cites W2030474117 @default.
- W2762918812 cites W2031606923 @default.
- W2762918812 cites W2032291979 @default.
- W2762918812 cites W2033007590 @default.
- W2762918812 cites W2033654649 @default.
- W2762918812 cites W2034308569 @default.
- W2762918812 cites W2037216255 @default.
- W2762918812 cites W2038235457 @default.
- W2762918812 cites W2043629381 @default.
- W2762918812 cites W2045818266 @default.
- W2762918812 cites W2057024201 @default.
- W2762918812 cites W2058071049 @default.
- W2762918812 cites W2060209219 @default.
- W2762918812 cites W2072630106 @default.
- W2762918812 cites W2073413311 @default.
- W2762918812 cites W2075254626 @default.
- W2762918812 cites W2081035404 @default.
- W2762918812 cites W2081445608 @default.
- W2762918812 cites W2082275790 @default.
- W2762918812 cites W2083259827 @default.
- W2762918812 cites W2083377033 @default.
- W2762918812 cites W2087250194 @default.
- W2762918812 cites W2097086691 @default.
- W2762918812 cites W2097309450 @default.
- W2762918812 cites W2098995775 @default.
- W2762918812 cites W2102867227 @default.
- W2762918812 cites W2104937653 @default.
- W2762918812 cites W2124435782 @default.
- W2762918812 cites W2126633685 @default.
- W2762918812 cites W2126840412 @default.
- W2762918812 cites W2129380610 @default.
- W2762918812 cites W2135526934 @default.
- W2762918812 cites W2136256271 @default.
- W2762918812 cites W2141307631 @default.
- W2762918812 cites W2141592893 @default.
- W2762918812 cites W2150301459 @default.
- W2762918812 cites W2151576132 @default.
- W2762918812 cites W2168229645 @default.
- W2762918812 cites W2177325055 @default.
- W2762918812 cites W2179301075 @default.
- W2762918812 cites W2229836795 @default.
- W2762918812 cites W2232890239 @default.
- W2762918812 cites W2253805123 @default.
- W2762918812 cites W2274081999 @default.
- W2762918812 cites W2394948865 @default.
- W2762918812 cites W2556211367 @default.