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- W2765196865 abstract "Network competence and customer involvement are critical for service innovation performance. This study examines the direct effect of network competence on service innovation performance along with the mediating influence of customer involvement. Drawing upon a sample of 298 executives and managers from SMEs operating in China, results of the empirical analysis support a partially mediated model, where network competence increases customer involvement, which then positively influences service innovation performance. Supplementary analyses reveal that network competence's sub-dimensions (network planning capability, portfolio management capability, relationship coordination capability), may play different roles in the mediated model and may affect financial and non-financial performance differently. The study contributes to the service innovation literature by demonstrating that network competence is a capability that leads to behaviors (customer involvement) that influence service innovation performance." @default.
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- W2765196865 date "2017-08-01" @default.
- W2765196865 modified "2023-09-30" @default.
- W2765196865 title "The interplay of networks and customers in service innovation" @default.
- W2765196865 doi "https://doi.org/10.5465/ambpp.2017.11943abstract" @default.
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