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- W2767075865 abstract "Using a mixed-methods design, we examine communication strategies used by call center agents to resolve the performance paradox of meeting competing organization and customer demands. In Study 1-an..." @default.
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- W2767075865 date "2016-01-01" @default.
- W2767075865 modified "2023-09-27" @default.
- W2767075865 title "Jack be Quick (+Polite + Effective): Performance Paradoxes in Call Centers" @default.
- W2767075865 doi "https://doi.org/10.5465/ambpp.2016.11759abstract" @default.
- W2767075865 hasPublicationYear "2016" @default.
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