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- W2768699954 abstract "The mandate of a more inclusive museum able to respond to its diverse public constitutes thecornerstone of this research. At a time when expectations on service quality are rising, museums are beingchallenged to redesign their experiences and reposition their audiences‟ expectations and needs at thecenter of their operational actions. Throughout this century, museums have made thoughtful efforts tobecome inclusive organizations in response to their social mission as public funding institutions, althoughthere is still way ahead. The creation of inclusive educational programs can be seen as the opportunity tomuseums‟ movement towards inclusion. In this context, this paper proposes that a personalized approacharound their educational products can contribute to this goal.The research aims to act as an explanatory study on how museums can exploit the creation ofpersonalized educational products and services through digital means to meet the growing needs of theirdiverse audience and become more inclusive institutions. For the sake of this research, eleven experts inthe museum field were selected and then interviewed. The data analysis was based on the conceptualframework that was formulated according to the literature on the field of inclusivity and personalization.The analyses of the expert interviews revealed that experts are interested for the creation of personalizededucational products as an opportunity to make the museum experience more personal and accessible tothe diverse audience." @default.
- W2768699954 created "2017-12-04" @default.
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- W2768699954 date "2017-10-17" @default.
- W2768699954 modified "2023-09-27" @default.
- W2768699954 title "Developing inclusive museums: the role of personalization: A research on the impact of personalized educational products and services on museums‟ movement towards inclusion" @default.
- W2768699954 hasPublicationYear "2017" @default.
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