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• W2769655687 abstract "Abstract This paper attempts to identify the antecedents of organizational citizenship behavior (OCB) in the hospitality industry and to determine their causal relationships. As a case study, experts with key positions in top hotels and restaurants in Cebu, Philippines were asked to identify the OCB antecedents they observe and experience in practice. Using fuzzy DEMATEL to understand the causal relationships with imprecise information, organizational commitment emerged as the most prominent antecedent with the highest number of impact, both given and received. Furthermore, human resource practices appeared as the most influential antecedent, which showed a higher degree of causality to the other antecedents. Finally, job satisfaction and employee engagement have the highest number of impacts received which means that they are more dependent on other antecedents in the list. These findings may serve as guidelines in making resource allocation decisions, employee performance evaluation and human resource strategy formulation, among others." @default.
• W2769655687 created "2017-12-04" @default.
• W2769655687 creator A5023946209 @default.
• W2769655687 creator A5029923469 @default.
• W2769655687 creator A5079957984 @default.
• W2769655687 date "2018-03-01" @default.
• W2769655687 modified "2023-10-10" @default.
• W2769655687 title "Using fuzzy DEMATEL in modeling the causal relationships of the antecedents of organizational citizenship behavior (OCB) in the hospitality industry: A case study in the Philippines" @default.
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