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• W2769801018 abstract "This paper explores why many citizens avoid adopting e-government channels despite the apparent benefits of doing so. Theoretical support is provided by the dual factor and status quo bias theories. The study is based on questionnaire responses from a sample of users and a sample of non-users of e-government channels, with 923 valid responses in total. The use of a complementary qualitative method enhanced the study. The results verify that habit is the main inhibitor of adoption of e-government channels, while it is also the most influential factor in terms of the continuance intentions of existing users. Performance expectancy has a positive effect on continuance intention in users and intention to use in non-users. However, effort expectancy and resistance are also important for existing users. Therefore, if the administration wishes to increase citizens' use of e-government, it needs to develop different strategies for users and non-users." @default.
• W2769801018 created "2017-12-04" @default.
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• W2769801018 date "2018-07-01" @default.
• W2769801018 modified "2023-10-02" @default.
• W2769801018 title "Facilitator and inhibitor factors: Adopting e-government in a dual model" @default.
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• W2769801018 doi "https://doi.org/10.1016/j.jbusres.2017.11.015" @default.
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