Matches in SemOpenAlex for { <https://semopenalex.org/work/W2772279928> ?p ?o ?g. }
Showing items 1 to 73 of
73
with 100 items per page.
- W2772279928 abstract "In recent years, major cities in South Africa (i.e., Cape Town, Durban, Johannesburg, and Pretoria) have experienced a mushrooming of private Technical and Vocational Education Training (TVET / FET) colleges. Clearly, the increasing number of private institutions has resulted in growing competition in the sector. Escalating competitive pressure, therefore, means that there is need for these institutions to find new ways of achieving competitive advantage. Marketing specialists agree that an effective strategy for a business to maintain competitive advantage in a highly competitive market depends on two factors. Firstly, the business needs to develop an understanding of customers’ opinions on service quality, and secondly, applying such knowledge to create efficient services delivery systems for maximising consumer satisfaction. It is against this background that the purpose of this study was twofold: (a) assessing FET / TVET students’ perceptions of service quality, and (b) investigating how the Servqual attributes influence satisfaction. Contributions and implications of this study are also given to assist private education institutions management to improve their services." @default.
- W2772279928 created "2017-12-22" @default.
- W2772279928 creator A5027902731 @default.
- W2772279928 date "2016-03-17" @default.
- W2772279928 modified "2023-09-23" @default.
- W2772279928 title "Service quality and customer satisfaction" @default.
- W2772279928 hasPublicationYear "2016" @default.
- W2772279928 type Work @default.
- W2772279928 sameAs 2772279928 @default.
- W2772279928 citedByCount "0" @default.
- W2772279928 crossrefType "book" @default.
- W2772279928 hasAuthorship W2772279928A5027902731 @default.
- W2772279928 hasConcept C111472728 @default.
- W2772279928 hasConcept C136703025 @default.
- W2772279928 hasConcept C138885662 @default.
- W2772279928 hasConcept C140781008 @default.
- W2772279928 hasConcept C144133560 @default.
- W2772279928 hasConcept C162324750 @default.
- W2772279928 hasConcept C162853370 @default.
- W2772279928 hasConcept C18903297 @default.
- W2772279928 hasConcept C191511416 @default.
- W2772279928 hasConcept C2779530757 @default.
- W2772279928 hasConcept C2780378061 @default.
- W2772279928 hasConcept C50522688 @default.
- W2772279928 hasConcept C58546491 @default.
- W2772279928 hasConcept C668760 @default.
- W2772279928 hasConcept C68595000 @default.
- W2772279928 hasConcept C86803240 @default.
- W2772279928 hasConcept C91306197 @default.
- W2772279928 hasConceptScore W2772279928C111472728 @default.
- W2772279928 hasConceptScore W2772279928C136703025 @default.
- W2772279928 hasConceptScore W2772279928C138885662 @default.
- W2772279928 hasConceptScore W2772279928C140781008 @default.
- W2772279928 hasConceptScore W2772279928C144133560 @default.
- W2772279928 hasConceptScore W2772279928C162324750 @default.
- W2772279928 hasConceptScore W2772279928C162853370 @default.
- W2772279928 hasConceptScore W2772279928C18903297 @default.
- W2772279928 hasConceptScore W2772279928C191511416 @default.
- W2772279928 hasConceptScore W2772279928C2779530757 @default.
- W2772279928 hasConceptScore W2772279928C2780378061 @default.
- W2772279928 hasConceptScore W2772279928C50522688 @default.
- W2772279928 hasConceptScore W2772279928C58546491 @default.
- W2772279928 hasConceptScore W2772279928C668760 @default.
- W2772279928 hasConceptScore W2772279928C68595000 @default.
- W2772279928 hasConceptScore W2772279928C86803240 @default.
- W2772279928 hasConceptScore W2772279928C91306197 @default.
- W2772279928 hasLocation W27722799281 @default.
- W2772279928 hasOpenAccess W2772279928 @default.
- W2772279928 hasPrimaryLocation W27722799281 @default.
- W2772279928 hasRelatedWork W143250876 @default.
- W2772279928 hasRelatedWork W1577584645 @default.
- W2772279928 hasRelatedWork W1958646615 @default.
- W2772279928 hasRelatedWork W2012670505 @default.
- W2772279928 hasRelatedWork W2034806559 @default.
- W2772279928 hasRelatedWork W2044959898 @default.
- W2772279928 hasRelatedWork W2094441285 @default.
- W2772279928 hasRelatedWork W2098963017 @default.
- W2772279928 hasRelatedWork W2159354942 @default.
- W2772279928 hasRelatedWork W2185983886 @default.
- W2772279928 hasRelatedWork W2399942950 @default.
- W2772279928 hasRelatedWork W2535156214 @default.
- W2772279928 hasRelatedWork W2774581297 @default.
- W2772279928 hasRelatedWork W2899085828 @default.
- W2772279928 hasRelatedWork W2918662676 @default.
- W2772279928 hasRelatedWork W2939484158 @default.
- W2772279928 hasRelatedWork W2982009641 @default.
- W2772279928 hasRelatedWork W3172165604 @default.
- W2772279928 hasRelatedWork W792372223 @default.
- W2772279928 hasRelatedWork W2289136085 @default.
- W2772279928 isParatext "false" @default.
- W2772279928 isRetracted "false" @default.
- W2772279928 magId "2772279928" @default.
- W2772279928 workType "book" @default.