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• W2775245748 abstract "Background: Nowadays it is common to use a desktop device, tablet device or a mobiledevice to surf on the Internet. The use of a specific device influences how a user experiences awebsite. The screen size, for example, is totally different on the different devices. An efficientand effective interaction with the website is what you want to deliver as an organization andwhat you want to experience as a user. However, not much is known about which factorsinfluence the differences in experience on the different devices. Aim: The aim of this study isto better understand which factors influence desktop and mobile User Experience (UX).Method: The method consisted of interviews with experts in the UX field and an experimentwith users. The interviews with five experts gave insight in how the experts think aboutdesktop and mobile UX and how they deal with it within their organization. The experimentwith 24 participants gave insight in how the users experience the differences between UX ondesktop and mobile devices. Results: The experiment with the users indicates that the factorssimplicity, directness, efficiency, informativeness, learnability, self-satisfaction, pleasure andcustomer needs are factors that influence UX on both devices. From this experiment is alsoobtained that flexibility is the main factor for differences on mobile and desktop devices. Thisresearch shows that experts struggle to chose a certain method for creating a website fordifferent devices and that this often leads to trade off versions for one of the devices. From theuser study is obtained that users seem to make a consideration on the expected difficulty ofthe task to choose a certain device. For simple tasks they prefer a mobile device and for moredifficult tasks they prefer a desktop device. Conclusion: Flexibility is more relevant formobile users because it needs to adjust to more elements than a desktop version. The struggleof the users for picking the right method can be less harsh if the experts keep in mind thatsome tasks are more preferred to perform at a mobile device and some tasks are morepreferred at a desktop device and to focus on the UX and information need itself instead oflimitations of a certain device. Recommendations: For creating the best possible UX furtherresearch is needed to find out which tasks are easy and preferred on mobile devices, andwhich tasks are difficult and preferred on desktop devices." @default.
• W2775245748 created "2017-12-22" @default.
• W2775245748 creator A5084889097 @default.
• W2775245748 date "2017-01-01" @default.
• W2775245748 modified "2023-09-27" @default.
• W2775245748 title "Influential factors of desktop and mobile user experience" @default.
• W2775245748 hasPublicationYear "2017" @default.
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