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- W2775564554 abstract "This paper examines the effects of objective feedback of facial expression recognition on the operators of a video support chat system. We have built a facial expression feedback (FEF) system, which recognizes the users' facial expressions, and displays a visual summary of the recognition results to the user, in order to raise self-awareness of his/her expressions during video communication. We evaluated our system in a supposed simulation of a call center, in which operators provide assistance to customers about how to use their smartphones. Experimental results have verified that our approach is useful to help operators improve their self-awareness of facial expression in the video support chat." @default.
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- W2775564554 date "2017-11-26" @default.
- W2775564554 modified "2023-09-23" @default.
- W2775564554 title "Effects of objective feedback of facial expression recognition during video support chat" @default.
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- W2775564554 doi "https://doi.org/10.1145/3152832.3152848" @default.
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