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- W2783171722 endingPage "469" @default.
- W2783171722 startingPage "457" @default.
- W2783171722 abstract "The main objective of the work is to identify the key factors that must be considered by the Government when designing the web service portals used by its employees. To achieve these objectives, empirical work was then carried out to collect primary information, using the Delphi method and obtaining the opinion of 31 specialists who are experts in quality management in the university environment. The results of the study show that four dimensions must be considered to measure the quality of electronic services. These dimensions are: quality of information, technical efficiency, privacy and communication with the employee." @default.
- W2783171722 created "2018-01-26" @default.
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- W2783171722 date "2018-05-01" @default.
- W2783171722 modified "2023-10-09" @default.
- W2783171722 title "Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees" @default.
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- W2783171722 doi "https://doi.org/10.1016/j.tele.2018.01.004" @default.
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