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- W2783507424 abstract "The current study aims to introduce and examine the role of agility and organisational learning culture towards enhancing customer relationship quality at the corporate environment level. Using a sample of 17 ports internationally, the study results revealed that the ability of a firm to ensure a long-lasting quality relationship with its customers is directly and positively influenced by its agility and its learning culture. Following the organic view of the firm, this study advocates that, in order to establish strong and committed quality relationships, focusing solely on organisational learning is not enough; organisations should constantly and effectively adapt to changes in their external environment and reorganise their internal structures and systems or in other words be agile." @default.
- W2783507424 created "2018-01-26" @default.
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- W2783507424 date "2018-01-01" @default.
- W2783507424 modified "2023-09-23" @default.
- W2783507424 title "The role of agility and organisational learning culture in forming long lasting relations in shipping" @default.
- W2783507424 doi "https://doi.org/10.1504/ijstl.2018.10010283" @default.
- W2783507424 hasPublicationYear "2018" @default.
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