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- W2786252017 abstract "Nineties reforms of health care systems brought to a new public governance model in many western European countries, hi Italy, the relationship among health care system actors, and between health care organizations and community, allow to record a consistent change. As complex organizations (Abernethy & Browned, 1999: 2), health care organizations are required to define a special strategy. Indeed, the definition of a communication policy will allow to face the increasing level of relationships and the increasing intensity of the established relationships management. Transferring knowledge to the health care sector actors will affect the organizations' accountability and responsibility level (Eneroth & Malm, 2001) as well as the level of effectiveness and efficiency of services. In order to achieve better results in term of quality, efficiency and effectiveness of outcomes, and to establish a communication policy, the health care organizations are starting to benefit from the straight generated by the information technology (Buccoliero, Mele, Nasi & Calciolari, 2001; Elder, 2000). Information technology has been long used in US health care services management area, and other countries (like the Scandinavian countries in Europe) show a deep experience managing relationships with purchasers, families, patients, other health care organizations through the information technology. After a literature review about the communication process and information technology use in health care sector, a survey overall the Italian public health care organization allows to assess the relevance the communication process has for Italian public organizations, the level of information technology in use and the development of e-services. telemedicine, etc. The paper aims at: a) discussing the communication policy and the new opportunities offered by the information technology to deliver health services; b) investigating the communication policy of Italian public health care organizations; c) analyzing the information technology use in Italian experience. Finally, the outcome of the research will be used to contribute to the public policy debate concerning the use of information technology to deliver e-services and to manage relationships between health care organizations and community." @default.
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- W2786252017 modified "2023-09-28" @default.
- W2786252017 title "Accounting and information technology for communication in Italian public health care organizations" @default.
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