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- W2791019226 abstract "Paper deals with a comparison of two methods of online disputeresolution – the first is previously proposed e-NeGotiAtionmethod and the second method is using e-mail communication fornegotiation. For this purpose, it was carried out multiple casestudy. In this paper is presented the first part of themultiple case study focused on selected characteristics of aparticipant (e.g. age, sex, personality factors, positive andnegative affectivity) and their impact on the process, resultand satisfaction with online dispute resolution. It can beconcluded that the process of e-negotiation, regardless of thetype of used method, brings satisfaction respondents with lowerExtroversion and also females with higher Agreeableness. In acase of satisfaction with the overall solution, sex does notplay an important role. All rspondents negotiating throughe-NeGotiAtion method were satisfied with the overall solution." @default.
- W2791019226 created "2018-03-29" @default.
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- W2791019226 date "2017-01-01" @default.
- W2791019226 modified "2023-09-27" @default.
- W2791019226 title "Satisfaction Assessment with the Process and Result of Online Dispute Resolution in B2B Relationships" @default.
- W2791019226 hasPublicationYear "2017" @default.
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