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- W2791722215 abstract "This article discusses a few simple suggestions for improving communications between a utility and its customers that include: know to whom you are talking; answer customers' questions to the best of your ability; and, drop the industry jargon and acronyms." @default.
- W2791722215 created "2018-03-29" @default.
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- W2791722215 date "2004-04-01" @default.
- W2791722215 modified "2023-09-24" @default.
- W2791722215 title "How to Talk to Your Customers" @default.
- W2791722215 doi "https://doi.org/10.1002/j.1551-8833.2004.tb10598.x" @default.
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