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• W2792750487 abstract "PeerPost: a peer-to-peer PostNL delivery service This graduation project, executed for PostNL, started with the need for a future proof PostNL location. The aim was to give an advice and vision on what such a location should entail. Furthermore, the elements needed to make it function were to be designed. The design brief raised the question what the future of retail in itself would look like and how postal services would fit into that vision. The final design proposal, a peer-to-peer delivery service, might sound like it lies a bit further from the initial brief. In-depth user research and a critical view on the future of both post and retail, however, showed that PeerPost is one of the most fruitful ways to go. A trend analysis pointed out that online sales are increasing rapidly. This leads to a decrease in the amount of physical stores and their surface area. A current struggle of the PostNL retail locations is the large volume of parcels. This leads to the need of more and more retail locations, while the cities are slowly getting saturated with these PostNL points. A solution to this problem would be to open PostNL locations outside of the cities’ centres. Here, more and cheaper space is available. PeerPost forms the bridge between these new locations and the customer. PeerPost is a peer-to-peer delivery service. It connects anyone who would like to deliver shipments by bike to anyone who wants to send or receive something. PeerPost makes postal services available anywhere, anytime. You can either send goods to someone directly or let the courier bring it to a PostNL location. Besides, the courier is allowed to pick up your parcels at a PostNL location and deliver it to you when and where it suits you best. PeerPost consists of three main elements: an application, a striking PeerPost bag and a fitting lay-out of the retail location. PeerPost Application The PeerPost app forms the backbone of the service. It was designed in line with PostNL’s visual style. This ensures that the familiarity and reliabilty of PostNL is preserved in this new initiative. The application consists of both a courier’s and a customer’s portal. It allows couriers to, amongst other things, sign up, find tasks and get directions. The customer can register a parcel, find a courier, and track his shipment. The app takes care of payments as well. PeerPost Rollerbag Transporting the shipments needed to be both comfortable and safe. Besides, the trips take place outside, bearing the Dutch weather conditions. A sturdy bag was designed to fulfill. Furthermore, to avoid scammers, the PeerKoeriers needed to stand out. Therefore, the bag has a prominent logo and uses the striking PostNL orange. Lastly, PeerPost stimulates people to pack their shipments compactly. The three coloured blocks on the back of the bag function as a measuring tool. By placing a parcel next to them, you can determine whether it is considered an S, M, or L shipment. The top of the bag can be rolled down, to adjust the size of the bag to its contents. Advice PostNL Retail Location By making use of the tools PostNL is already developing, a PeerPost-proof retail location can be realized quickly. The concept consists of three modular blocks: the lockers, an interface module and a dropbox. The lockers work in the same way as the, already operational, PostNL Parcel Locker does: anyone can send or receive parcels through them. The courier has to scan his personal PeerPost ID Tag at the interface module in order to open a locker. This makes that the parcel is registered to his account. The dropbox module is used to hand in parcels that will go into the sorting process. They are collected in a large, closed-off box together." @default.
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• W2792750487 date "2017-01-01" @default.
• W2792750487 modified "2023-09-27" @default.
• W2792750487 title "PeerPost, a peer-to-peer PostNL service" @default.
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