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- W2795896485 abstract "IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM." @default.
- W2795896485 created "2018-04-13" @default.
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- W2795896485 date "2018-01-01" @default.
- W2795896485 modified "2023-09-26" @default.
- W2795896485 title "IT Service Management Architectures" @default.
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- W2795896485 doi "https://doi.org/10.4018/978-1-5225-2255-3.ch255" @default.
- W2795896485 hasPublicationYear "2018" @default.
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