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- W2801156718 abstract "Conflict is inevitable at work and is exacerbated by the stressful nature of the work in hospitality industry. The study identified causes and types of conflict, investigated techniques of managing conflicts and examined the various effects of conflict on the performance of workers. The study was carried out in selected Local Government Areas of Ondo State. A structured questionnaire was used to elicit information from 240 employees in the study areas. Data were analysed with means, percentages and standard deviation. Results revealed that the major causes of conflict were unclear definition of roles (67.5%), lack of resources (67.5%) and failure of a preceding function (65%). Conflict among workers (57.5%) was common than conflict between workers and management (49.2%). Training of workers on conflict management (34.2%) and forcing others to embrace peace (26.7%) were the most frequently used conflict management techniques. Conflict hampers flow of communication (82.5%) and leads to disharmony (76.7%). There was a significant relation between causes of conflict (r = 0.429) and conflict management at 0.01 significant level." @default.
- W2801156718 created "2018-05-17" @default.
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- W2801156718 date "2017-10-31" @default.
- W2801156718 modified "2023-09-27" @default.
- W2801156718 title "Managing Conflict among Workers in Hospitality Industry for Increased Performance" @default.
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