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- W2801440917 abstract "While working, people experience and express emotions. Emotional work is work that puts a strain on the emotional resources of a worker. In this study, we distinguish between two types of emotional work: emotional demand and hiding of emotions. Emotional demand refers to the perception that work requires high commitment and burdens the emotional resources of the worker. For example, nurses may perceive their work as emotionally demanding. A nurse has to interact with patients who may be suffering, distressed, or even dying. This may lead to uncertainty about how to act and feel, to awkward interactions with patients and coworkers, and eventually to burnout. Hiding of emotions is an aspect of “emotional labour”, which refers to having to regulate the expression of emotions at work. For example, waiters are expected to smile and be kind to customers, so when they feel depressed or irritated with a customer they cannot show these feelings. This study examines potential antecedents and consequences of emotional work (i.e., emotional demand and hiding of emotions). We first examine to what extent occupations differ in emotional work, and whether perceptions of emotional work depend on gender and age. After considering these antecedents of emotional work, we examine the relationship of emotional work with two traditional outcome measures of work: job satisfaction and burnout. Although no causal conclusions can be drawn from this study, we consider job satisfaction and burnout as potential consequences of emotional work. Finally, we examine whether social support from supervisor and from coworkers can buffer adverse effects of emotional work." @default.
- W2801440917 created "2018-05-17" @default.
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- W2801440917 date "2001-01-01" @default.
- W2801440917 modified "2023-09-26" @default.
- W2801440917 title "Adverse effects of emotional work: Does social support help?" @default.
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