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- W2802002131 abstract "This study is an attempt to assess the quality of services provided by public sector hospitals using patients’ satisfaction as the indicator. Mixed method approach with multiple data collection mechanisms was adopted to conduct the study. A structured survey was circulated to the patients of one of the major hospitals i.e. Mayo Hospital of Lahore. Respondents were interviewed to collect further data wherever needed. Activities happening in the hospital were observed also. Findings depicted higher level of patient satisfaction (92%) that indicates considerably high quality of service provided by public sector teaching hospitals. Attendant satisfaction, medical errors, accuracy of diagnostic services and provision of free medicine and meal were found as the variables that affect the quality of healthcare service. The study suggests that the few dimensions of treatment needs greater attention. Automation of office work and patients’ record will enhance quality of service and patient satisfaction" @default.
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- W2802002131 date "2017-10-15" @default.
- W2802002131 modified "2023-09-24" @default.
- W2802002131 title "Assessing Quality of Service through Customer Satisfaction: The Case of Public Sector Healthcare Organization in Pakistan" @default.
- W2802002131 doi "https://doi.org/10.24312/ucpmr010205" @default.
- W2802002131 hasPublicationYear "2017" @default.
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