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- W2806783971 abstract "The service aligned model relies on two key types of capability: Case Managed—flexible at the customer-facing edge, and Core Standardised—pre-loaded elements that are instantly available to the customer-facing teams on demand. This chapter describes the two types of capability. With these two simple capability types, organisations can easily flex structure to include third-party providers, partnership-operated services and other ecosystem players, and continuously evolve to meet changing customer needs." @default.
- W2806783971 created "2018-06-13" @default.
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- W2806783971 date "2018-01-01" @default.
- W2806783971 modified "2023-09-23" @default.
- W2806783971 title "Case Managed and Core Standardised Capabilities" @default.
- W2806783971 doi "https://doi.org/10.1007/978-3-319-76014-8_23" @default.
- W2806783971 hasPublicationYear "2018" @default.
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