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- W2810220245 abstract "For service organizations, a good service quality delivery system can effectively improve the operational efficiency and lower the operational costs. The service remedy is a key component for the service quality delivery system, but it is always accompanied with information delays. In this paper, we proposed a general mathematical model of gDeSQD based on four hypotheses of the service quality delivery systems to analyze delays. We first discuss the impacts of delays on service remedies in service delivery systems. We then analyze the dynamic behavior in the service quality and the impacts of different parameters on the service delivery system. Finally, we provide an error estimation on the service quality in the service delivery system and the estimation indicates that our model has a good performance." @default.
- W2810220245 created "2018-07-10" @default.
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- W2810220245 date "2018-05-01" @default.
- W2810220245 modified "2023-09-26" @default.
- W2810220245 title "A general model for service quality delivery systems with time delays" @default.
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- W2810220245 doi "https://doi.org/10.1109/infoman.2018.8392830" @default.
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