Matches in SemOpenAlex for { <https://semopenalex.org/work/W2810619683> ?p ?o ?g. }
Showing items 1 to 83 of
83
with 100 items per page.
- W2810619683 endingPage "227" @default.
- W2810619683 startingPage "227" @default.
- W2810619683 abstract "Aims: This paper aims at investigating the effects of customer relationship management in terms of tourist attractions and facilities, outlets (F&B), and front office services on tourist satisfaction.
 Design: A total of 136 questionnaires containing 34 items was used to collect information from tourists in Radisson resort in Aqaba city located in Jordan. Multiple regression analysis was conducted to test the research hypotheses.
 Findings: Results of the current study revealed that there is a significant impact of tourist attractions and facilities, and front office services on tourist satisfaction, whereas outlets (F&B), has no significant impact on it. Results of T-test showed that there is no significant difference in the impact of tourist satisfaction that in favor of gender. Also, results of ANOVA test indicated that there is no significant difference in the impact of tourist satisfaction that can be attributed to age, occupation, educational level, the purpose of the visit, holiday booked a date and a number of previous visits.
 Implications: this study will contribute a better understanding of tourist’s satisfaction through proper customer relationship management in terms of tourist facilities, outlets, and front office services.
 Originality: This study is considered the first case study that links tourist satisfaction with the prober management of the hotel facilities and outlets" @default.
- W2810619683 created "2018-07-10" @default.
- W2810619683 creator A5036938855 @default.
- W2810619683 creator A5055765152 @default.
- W2810619683 creator A5058751305 @default.
- W2810619683 creator A5063728829 @default.
- W2810619683 creator A5072722924 @default.
- W2810619683 date "2018-06-26" @default.
- W2810619683 modified "2023-10-01" @default.
- W2810619683 title "The Impact of Customer Relationship Management on Tourist Satisfaction: The Case of Radisson Blue Resort in Aqaba City" @default.
- W2810619683 doi "https://doi.org/10.14505//jemt.v9.2(26).02" @default.
- W2810619683 hasPublicationYear "2018" @default.
- W2810619683 type Work @default.
- W2810619683 sameAs 2810619683 @default.
- W2810619683 citedByCount "14" @default.
- W2810619683 countsByYear W28106196832018 @default.
- W2810619683 countsByYear W28106196832020 @default.
- W2810619683 countsByYear W28106196832021 @default.
- W2810619683 countsByYear W28106196832022 @default.
- W2810619683 countsByYear W28106196832023 @default.
- W2810619683 crossrefType "journal-article" @default.
- W2810619683 hasAuthorship W2810619683A5036938855 @default.
- W2810619683 hasAuthorship W2810619683A5055765152 @default.
- W2810619683 hasAuthorship W2810619683A5058751305 @default.
- W2810619683 hasAuthorship W2810619683A5063728829 @default.
- W2810619683 hasAuthorship W2810619683A5072722924 @default.
- W2810619683 hasConcept C105795698 @default.
- W2810619683 hasConcept C11012388 @default.
- W2810619683 hasConcept C112698675 @default.
- W2810619683 hasConcept C144133560 @default.
- W2810619683 hasConcept C151730666 @default.
- W2810619683 hasConcept C15744967 @default.
- W2810619683 hasConcept C162853370 @default.
- W2810619683 hasConcept C166957645 @default.
- W2810619683 hasConcept C18918823 @default.
- W2810619683 hasConcept C189705334 @default.
- W2810619683 hasConcept C191511416 @default.
- W2810619683 hasConcept C205649164 @default.
- W2810619683 hasConcept C2776950860 @default.
- W2810619683 hasConcept C2777267654 @default.
- W2810619683 hasConcept C3018023364 @default.
- W2810619683 hasConcept C33923547 @default.
- W2810619683 hasConcept C77805123 @default.
- W2810619683 hasConcept C86803240 @default.
- W2810619683 hasConceptScore W2810619683C105795698 @default.
- W2810619683 hasConceptScore W2810619683C11012388 @default.
- W2810619683 hasConceptScore W2810619683C112698675 @default.
- W2810619683 hasConceptScore W2810619683C144133560 @default.
- W2810619683 hasConceptScore W2810619683C151730666 @default.
- W2810619683 hasConceptScore W2810619683C15744967 @default.
- W2810619683 hasConceptScore W2810619683C162853370 @default.
- W2810619683 hasConceptScore W2810619683C166957645 @default.
- W2810619683 hasConceptScore W2810619683C18918823 @default.
- W2810619683 hasConceptScore W2810619683C189705334 @default.
- W2810619683 hasConceptScore W2810619683C191511416 @default.
- W2810619683 hasConceptScore W2810619683C205649164 @default.
- W2810619683 hasConceptScore W2810619683C2776950860 @default.
- W2810619683 hasConceptScore W2810619683C2777267654 @default.
- W2810619683 hasConceptScore W2810619683C3018023364 @default.
- W2810619683 hasConceptScore W2810619683C33923547 @default.
- W2810619683 hasConceptScore W2810619683C77805123 @default.
- W2810619683 hasConceptScore W2810619683C86803240 @default.
- W2810619683 hasIssue "2" @default.
- W2810619683 hasLocation W28106196831 @default.
- W2810619683 hasOpenAccess W2810619683 @default.
- W2810619683 hasPrimaryLocation W28106196831 @default.
- W2810619683 hasRelatedWork W1983532449 @default.
- W2810619683 hasRelatedWork W2115363045 @default.
- W2810619683 hasRelatedWork W2408876202 @default.
- W2810619683 hasRelatedWork W2610169900 @default.
- W2810619683 hasRelatedWork W3025474702 @default.
- W2810619683 hasRelatedWork W3121180949 @default.
- W2810619683 hasRelatedWork W3122028769 @default.
- W2810619683 hasRelatedWork W3209975098 @default.
- W2810619683 hasRelatedWork W4234273936 @default.
- W2810619683 hasRelatedWork W4386571612 @default.
- W2810619683 hasVolume "9" @default.
- W2810619683 isParatext "false" @default.
- W2810619683 isRetracted "false" @default.
- W2810619683 magId "2810619683" @default.
- W2810619683 workType "article" @default.