Matches in SemOpenAlex for { <https://semopenalex.org/work/W28202290> ?p ?o ?g. }
Showing items 1 to 82 of
82
with 100 items per page.
- W28202290 endingPage "272" @default.
- W28202290 startingPage "261" @default.
- W28202290 abstract "As e-business is invading the service industry and the public sector, there is a need for a service-flow management of those processes, which consist of a sequence of interrelated sub-services. Making use of the potentials of internet applications, service-flow management aims at providing these service in an efficient manner, at improving customer relationship management in the field of tension between routine and situated/personalized service provision, and at providing flexible IT support for service providers and/or clients at each service point. Based on object oriented, workflow and user oriented modeling techniques, we model service-flow patterns by identifying sequences of service points, each capturing the specific service tasks and their respective pre- and post-conditions from the provider's point of view. This service-flow modeling approach may be supported by the modeling tools Visio® and Process@Work. We present some results from two cases of service-flow modeling, each with a short ease description and a discussion of the models' application for technical and organizational development." @default.
- W28202290 created "2016-06-24" @default.
- W28202290 creator A5026106657 @default.
- W28202290 creator A5053680497 @default.
- W28202290 creator A5057799628 @default.
- W28202290 date "2002-09-06" @default.
- W28202290 modified "2023-09-23" @default.
- W28202290 title "Modeling service-flow" @default.
- W28202290 cites W104961380 @default.
- W28202290 cites W1518413983 @default.
- W28202290 cites W1527130112 @default.
- W28202290 cites W1552830686 @default.
- W28202290 cites W2028596017 @default.
- W28202290 cites W2029544898 @default.
- W28202290 cites W2139907081 @default.
- W28202290 cites W27231291 @default.
- W28202290 cites W58376874 @default.
- W28202290 cites W72158422 @default.
- W28202290 cites W2310234598 @default.
- W28202290 hasPublicationYear "2002" @default.
- W28202290 type Work @default.
- W28202290 sameAs 28202290 @default.
- W28202290 citedByCount "2" @default.
- W28202290 crossrefType "proceedings-article" @default.
- W28202290 hasAuthorship W28202290A5026106657 @default.
- W28202290 hasAuthorship W28202290A5053680497 @default.
- W28202290 hasAuthorship W28202290A5057799628 @default.
- W28202290 hasConcept C116537 @default.
- W28202290 hasConcept C144133560 @default.
- W28202290 hasConcept C16151460 @default.
- W28202290 hasConcept C162853370 @default.
- W28202290 hasConcept C177212765 @default.
- W28202290 hasConcept C195094911 @default.
- W28202290 hasConcept C2780378061 @default.
- W28202290 hasConcept C36829320 @default.
- W28202290 hasConcept C41008148 @default.
- W28202290 hasConcept C56739046 @default.
- W28202290 hasConcept C61063171 @default.
- W28202290 hasConcept C61974975 @default.
- W28202290 hasConcept C68595000 @default.
- W28202290 hasConcept C77088390 @default.
- W28202290 hasConceptScore W28202290C116537 @default.
- W28202290 hasConceptScore W28202290C144133560 @default.
- W28202290 hasConceptScore W28202290C16151460 @default.
- W28202290 hasConceptScore W28202290C162853370 @default.
- W28202290 hasConceptScore W28202290C177212765 @default.
- W28202290 hasConceptScore W28202290C195094911 @default.
- W28202290 hasConceptScore W28202290C2780378061 @default.
- W28202290 hasConceptScore W28202290C36829320 @default.
- W28202290 hasConceptScore W28202290C41008148 @default.
- W28202290 hasConceptScore W28202290C56739046 @default.
- W28202290 hasConceptScore W28202290C61063171 @default.
- W28202290 hasConceptScore W28202290C61974975 @default.
- W28202290 hasConceptScore W28202290C68595000 @default.
- W28202290 hasConceptScore W28202290C77088390 @default.
- W28202290 hasOpenAccess W28202290 @default.
- W28202290 hasRelatedWork W1500605554 @default.
- W28202290 hasRelatedWork W1505036414 @default.
- W28202290 hasRelatedWork W1605127507 @default.
- W28202290 hasRelatedWork W171149521 @default.
- W28202290 hasRelatedWork W1924692433 @default.
- W28202290 hasRelatedWork W1964322689 @default.
- W28202290 hasRelatedWork W1968586472 @default.
- W28202290 hasRelatedWork W1993500689 @default.
- W28202290 hasRelatedWork W2028972169 @default.
- W28202290 hasRelatedWork W2089582838 @default.
- W28202290 hasRelatedWork W2092234869 @default.
- W28202290 hasRelatedWork W20959276 @default.
- W28202290 hasRelatedWork W2112244512 @default.
- W28202290 hasRelatedWork W2115783756 @default.
- W28202290 hasRelatedWork W2151153589 @default.
- W28202290 hasRelatedWork W2187325086 @default.
- W28202290 hasRelatedWork W2308473546 @default.
- W28202290 hasRelatedWork W2327420634 @default.
- W28202290 hasRelatedWork W2904416596 @default.
- W28202290 hasRelatedWork W81418233 @default.
- W28202290 isParatext "false" @default.
- W28202290 isRetracted "false" @default.
- W28202290 magId "28202290" @default.
- W28202290 workType "article" @default.