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- W283337769 abstract "The Invisible Touch: The Four Keys to Modern Marketing, by Harry Beckwith. 2000. New York, NY: Warner Books. 232 pages, Hard Back, $21.95 Intended Audience: C, D, E Major Headings from Table of Contents: Research and Its Limits; Fallacies of Marketing; What is Satisfaction? First Key: Price; second Key: Brand; Third Key: Packaging; Fourth Key: Relationships. How is book most useful for its intended audience? It is a solid field book not simply for marketing but for service business / service entrepreneur. The top five things you learned from reading this book: 1. Create your own processes as best versus getting caught up in formal, time-consuming proposal writing process. 2. Understand dynamics of the more it costs, better it seems to a prospective client and that low pricing is not a successful niche. 3. Never rest on your laurels because if your customer is satisfied, you are doomed. The better your service more they will expect, so go over top to keep them. 4. When naming your business keep it to four words and watch out for negative connotations and words that can be found in phonetics. 5. Don't settle for bad clients. Determine who your clients are and get rid of bad ones fast because they will drag you down. The title of this book is very misleading because it is truly an extraordinary guide for small business / service entrepreneur. Every new and most established small businesses will learn volumes about client research, pricing of products and services, customer communications, excellence in customer service, successful naming of a business, packaging of services, brand awareness, dealing with difficult clients, and building and managing relationships with clients. The book starts out by debunking fallacies of research (hard vs. soft evidence) and many fallacies of marketing. In regard to research, bottom line is that whether you survey 13 people from your target market or 500, expect results to be same. The eye-opening marketing fallacies will lead reader to realize many crucial rules that he/she most likely takes for truth just simply do not exist. For instance, simply adopting best practices that work for one company does not mean they will work for yours; so much depends on buy-in of people who provide them and organization's culture. Bundling services with thinking that this will allow for a higherdollar sale is another fallacy. Inappropriate bundling forces seller to become a jill of all trades and dilute expert positioning. When in doubt, don't bundle. Another fallacy involves that of competition. Rarely do businesses achieve success by clawing up back of their competitors. Rather they realize they are only competing with their prospect's view of their firm, they carve out their place in their market, or they partner with like firms instead of competing with them to achieve twice as much in half time. Two final marketing fallacies that will strike home with most businesses and entrepreneurs include fallacy of novelty and fallacy of obligatory RFP response. The fallacy of novelty stresses that too often we rely too much on value of our products and services to sell themselves instead of communicating importance of being known by our prospective buyers. …" @default.
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- W283337769 title "The Invisible Touch: The Four Keys to Modern Marketing" @default.
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