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- W2860991539 abstract "Research on e-Government continues to struggle with challenges of take-up. Most studies of underlying barriers to enactment of digital public service delivery practices have been single case studies. We attempt to shed some light on the challenges by using a large dataset while maintaining a qualitative and in-depth up-close focus on the barriers to e-Government. We conduct a 3- country/11-service open-ended survey of e-Government that asks the users to express in free-form their perception of gaps in the digitally-mediated delivery of public services. We then analyze the open-ended comments using the affordance lens. Our findings point to four potential insights. First, we capture perceived e-Government gaps as dis-affordances. Second, we enumerate patterns of variation in e-Government dis-affordances along 4 dimensions– type, country, user sentiment intensity, and innovativeness. Third, we devise a novel large dataset methodology for the study of (dis) affordances based on narrative responses. Fourth, we show how an affordance lens onto e- Government gaps may partially explain the puzzle of e-Government take-up thus contributing to the extant literature." @default.
- W2860991539 created "2018-07-19" @default.
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- W2860991539 date "2018-08-01" @default.
- W2860991539 modified "2023-10-14" @default.
- W2860991539 title "Affordance Lens onto Perceived Challenges of e-Public Services: Exploring Barriers to e-Government" @default.
- W2860991539 doi "https://doi.org/10.5465/ambpp.2018.16139abstract" @default.
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