Matches in SemOpenAlex for { <https://semopenalex.org/work/W2885115866> ?p ?o ?g. }
Showing items 1 to 73 of
73
with 100 items per page.
- W2885115866 abstract "Revision with unchanged content. In the last years, organisations have invested considerable resources into programs that enhance the satisfaction of their personnel. The implicit proposition underlying these activities is that content employees lead to content clients. Employee satisfaction is expected to result in better working performance including politeness, positive non-verbal behaviour, respect, and cooperativeness in the employee-customer interaction. In the interaction process customers may affect the satisfaction of employees. This publication focuses on the following questions: Is there an influence of customer satisfaction on employee satisfaction? Does employee satisfaction have an impact on customer satisfaction? Is there an interrelation between customer satisfaction and employee satisfaction? The target audience of this publication are decision makers in human resources departments and marketing departments, managers in customer oriented organisations, as well as researchers in the areas of economics and psychology." @default.
- W2885115866 created "2018-08-22" @default.
- W2885115866 creator A5087046839 @default.
- W2885115866 date "2007-06-19" @default.
- W2885115866 modified "2023-09-23" @default.
- W2885115866 title "The Interdependence of Employee and Customer Satisfaction" @default.
- W2885115866 hasPublicationYear "2007" @default.
- W2885115866 type Work @default.
- W2885115866 sameAs 2885115866 @default.
- W2885115866 citedByCount "0" @default.
- W2885115866 crossrefType "book" @default.
- W2885115866 hasAuthorship W2885115866A5087046839 @default.
- W2885115866 hasConcept C101276457 @default.
- W2885115866 hasConcept C140781008 @default.
- W2885115866 hasConcept C144133560 @default.
- W2885115866 hasConcept C15744967 @default.
- W2885115866 hasConcept C162853370 @default.
- W2885115866 hasConcept C17744445 @default.
- W2885115866 hasConcept C187288502 @default.
- W2885115866 hasConcept C191511416 @default.
- W2885115866 hasConcept C2718322 @default.
- W2885115866 hasConcept C2776035688 @default.
- W2885115866 hasConcept C2780378061 @default.
- W2885115866 hasConcept C2781293773 @default.
- W2885115866 hasConcept C39549134 @default.
- W2885115866 hasConcept C46312422 @default.
- W2885115866 hasConcept C61644593 @default.
- W2885115866 hasConcept C77197577 @default.
- W2885115866 hasConcept C77805123 @default.
- W2885115866 hasConceptScore W2885115866C101276457 @default.
- W2885115866 hasConceptScore W2885115866C140781008 @default.
- W2885115866 hasConceptScore W2885115866C144133560 @default.
- W2885115866 hasConceptScore W2885115866C15744967 @default.
- W2885115866 hasConceptScore W2885115866C162853370 @default.
- W2885115866 hasConceptScore W2885115866C17744445 @default.
- W2885115866 hasConceptScore W2885115866C187288502 @default.
- W2885115866 hasConceptScore W2885115866C191511416 @default.
- W2885115866 hasConceptScore W2885115866C2718322 @default.
- W2885115866 hasConceptScore W2885115866C2776035688 @default.
- W2885115866 hasConceptScore W2885115866C2780378061 @default.
- W2885115866 hasConceptScore W2885115866C2781293773 @default.
- W2885115866 hasConceptScore W2885115866C39549134 @default.
- W2885115866 hasConceptScore W2885115866C46312422 @default.
- W2885115866 hasConceptScore W2885115866C61644593 @default.
- W2885115866 hasConceptScore W2885115866C77197577 @default.
- W2885115866 hasConceptScore W2885115866C77805123 @default.
- W2885115866 hasLocation W28851158661 @default.
- W2885115866 hasOpenAccess W2885115866 @default.
- W2885115866 hasPrimaryLocation W28851158661 @default.
- W2885115866 hasRelatedWork W1539628857 @default.
- W2885115866 hasRelatedWork W1542200976 @default.
- W2885115866 hasRelatedWork W1608860720 @default.
- W2885115866 hasRelatedWork W1810717741 @default.
- W2885115866 hasRelatedWork W1981124131 @default.
- W2885115866 hasRelatedWork W1986352668 @default.
- W2885115866 hasRelatedWork W2007373346 @default.
- W2885115866 hasRelatedWork W2043489215 @default.
- W2885115866 hasRelatedWork W2062962404 @default.
- W2885115866 hasRelatedWork W210720490 @default.
- W2885115866 hasRelatedWork W2129375911 @default.
- W2885115866 hasRelatedWork W2374559510 @default.
- W2885115866 hasRelatedWork W2596462222 @default.
- W2885115866 hasRelatedWork W2613916626 @default.
- W2885115866 hasRelatedWork W2897993766 @default.
- W2885115866 hasRelatedWork W2908548891 @default.
- W2885115866 hasRelatedWork W3170384262 @default.
- W2885115866 hasRelatedWork W3172135345 @default.
- W2885115866 hasRelatedWork W973038378 @default.
- W2885115866 hasRelatedWork W2183012363 @default.
- W2885115866 isParatext "false" @default.
- W2885115866 isRetracted "false" @default.
- W2885115866 magId "2885115866" @default.
- W2885115866 workType "book" @default.