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• W2885185956 startingPage "1034" @default.
• W2885185956 abstract "Using online customer reviews for airline services, this study examines the impacts of various attributes of airline service failures and subsequent recovery actions on customer consumption emotion..." @default.
• W2885185956 created "2018-08-22" @default.
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• W2885185956 date "2018-08-01" @default.
• W2885185956 modified "2023-10-01" @default.
• W2885185956 title "The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction" @default.
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• W2885185956 doi "https://doi.org/10.1177/0047287518789285" @default.
• W2885185956 hasPublicationYear "2018" @default.
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