FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2885677767> ?p ?o ?g. }

• W2885677767 endingPage "426" @default.
• W2885677767 startingPage "409" @default.
• W2885677767 abstract "The current paper aims to present a new modelfor assessingthe Customer Satisfaction. The model, named Prosumership Service Quality Model (PROSERV), can be seen as an extension ofthe European Customer Satisfaction Index (ECSI), where the centrality of the customer is developed in order to take into account the prosumership as a fundamental part of service quality and satisfaction. The theoretical model has been formalized in 4hypotheses: (HP1) the PROSERV-Q questionnaire has a good level of reliability; (HP2) the PROSERV-Q underlies the three level abstraction modelled by PROSERV; the estimated level of overall satisfactionhas high correlation with the external global satisfaction index (HP3) and Loyalty (HP4).In order to test these hypotheses, the PROSERV -and the associated questionnaire PROSERV-Q –are applied to a sample of 680 customers of services. The theoretical model has been conceptualized as a three levels hierarchical structure, and statistically formalized with the PLS Path Modelling (PLS-PM) with higher-order constructs.Results are consistent with hypotheses, in that providing evidence that the three-level PROSERV model is able to capture the fundamental constitutive components of customer satisfactionand, at same time, affects the loyalty." @default.
• W2885677767 created "2018-08-22" @default.
• W2885677767 creator A5010017889 @default.
• W2885677767 creator A5049487603 @default.
• W2885677767 creator A5059795605 @default.
• W2885677767 creator A5069361617 @default.
• W2885677767 date "2017-12-31" @default.
• W2885677767 modified "2023-09-26" @default.
• W2885677767 title "Quality And Prosumership. Proserv: A New Tool For Measuring The Customer Satisfaction" @default.
• W2885677767 doi "https://doi.org/10.33736/ijbs.3119.2017" @default.
• W2885677767 hasPublicationYear "2017" @default.
• W2885677767 type Work @default.
• W2885677767 sameAs 2885677767 @default.
• W2885677767 citedByCount "10" @default.
• W2885677767 countsByYear W28856777672018 @default.
• W2885677767 countsByYear W28856777672019 @default.
• W2885677767 countsByYear W28856777672020 @default.
• W2885677767 countsByYear W28856777672021 @default.
• W2885677767 countsByYear W28856777672023 @default.
• W2885677767 crossrefType "journal-article" @default.
• W2885677767 hasAuthorship W2885677767A5010017889 @default.
• W2885677767 hasAuthorship W2885677767A5049487603 @default.
• W2885677767 hasAuthorship W2885677767A5059795605 @default.
• W2885677767 hasAuthorship W2885677767A5069361617 @default.
• W2885677767 hasBestOaLocation W28856777671 @default.
• W2885677767 hasConcept C10138342 @default.
• W2885677767 hasConcept C105795698 @default.
• W2885677767 hasConcept C111472728 @default.
• W2885677767 hasConcept C119857082 @default.
• W2885677767 hasConcept C121332964 @default.
• W2885677767 hasConcept C124952713 @default.
• W2885677767 hasConcept C136764020 @default.
• W2885677767 hasConcept C138885662 @default.
• W2885677767 hasConcept C140781008 @default.
• W2885677767 hasConcept C142362112 @default.
• W2885677767 hasConcept C144133560 @default.
• W2885677767 hasConcept C146897074 @default.
• W2885677767 hasConcept C15744967 @default.
• W2885677767 hasConcept C162853370 @default.
• W2885677767 hasConcept C163258240 @default.
• W2885677767 hasConcept C182306322 @default.
• W2885677767 hasConcept C185592680 @default.
• W2885677767 hasConcept C191511416 @default.
• W2885677767 hasConcept C198531522 @default.
• W2885677767 hasConcept C2776967331 @default.
• W2885677767 hasConcept C2777382242 @default.
• W2885677767 hasConcept C2779530757 @default.
• W2885677767 hasConcept C2780378061 @default.
• W2885677767 hasConcept C2780980858 @default.
• W2885677767 hasConcept C33923547 @default.
• W2885677767 hasConcept C41008148 @default.
• W2885677767 hasConcept C43214815 @default.
• W2885677767 hasConcept C43617362 @default.
• W2885677767 hasConcept C53811970 @default.
• W2885677767 hasConcept C56739046 @default.
• W2885677767 hasConcept C62520636 @default.
• W2885677767 hasConcept C71104824 @default.
• W2885677767 hasConceptScore W2885677767C10138342 @default.
• W2885677767 hasConceptScore W2885677767C105795698 @default.
• W2885677767 hasConceptScore W2885677767C111472728 @default.
• W2885677767 hasConceptScore W2885677767C119857082 @default.
• W2885677767 hasConceptScore W2885677767C121332964 @default.
• W2885677767 hasConceptScore W2885677767C124952713 @default.
• W2885677767 hasConceptScore W2885677767C136764020 @default.
• W2885677767 hasConceptScore W2885677767C138885662 @default.
• W2885677767 hasConceptScore W2885677767C140781008 @default.
• W2885677767 hasConceptScore W2885677767C142362112 @default.
• W2885677767 hasConceptScore W2885677767C144133560 @default.
• W2885677767 hasConceptScore W2885677767C146897074 @default.
• W2885677767 hasConceptScore W2885677767C15744967 @default.
• W2885677767 hasConceptScore W2885677767C162853370 @default.
• W2885677767 hasConceptScore W2885677767C163258240 @default.
• W2885677767 hasConceptScore W2885677767C182306322 @default.
• W2885677767 hasConceptScore W2885677767C185592680 @default.
• W2885677767 hasConceptScore W2885677767C191511416 @default.
• W2885677767 hasConceptScore W2885677767C198531522 @default.
• W2885677767 hasConceptScore W2885677767C2776967331 @default.
• W2885677767 hasConceptScore W2885677767C2777382242 @default.
• W2885677767 hasConceptScore W2885677767C2779530757 @default.
• W2885677767 hasConceptScore W2885677767C2780378061 @default.
• W2885677767 hasConceptScore W2885677767C2780980858 @default.
• W2885677767 hasConceptScore W2885677767C33923547 @default.
• W2885677767 hasConceptScore W2885677767C41008148 @default.
• W2885677767 hasConceptScore W2885677767C43214815 @default.
• W2885677767 hasConceptScore W2885677767C43617362 @default.
• W2885677767 hasConceptScore W2885677767C53811970 @default.
• W2885677767 hasConceptScore W2885677767C56739046 @default.
• W2885677767 hasConceptScore W2885677767C62520636 @default.
• W2885677767 hasConceptScore W2885677767C71104824 @default.
• W2885677767 hasIssue "3" @default.
• W2885677767 hasLocation W28856777671 @default.
• W2885677767 hasOpenAccess W2885677767 @default.
• W2885677767 hasPrimaryLocation W28856777671 @default.
• W2885677767 hasRelatedWork W1552678331 @default.
• W2885677767 hasRelatedWork W1999440225 @default.
• W2885677767 hasRelatedWork W2089544520 @default.
• W2885677767 hasRelatedWork W2122689609 @default.
• W2885677767 hasRelatedWork W2305894177 @default.

• next