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- W2885898522 abstract "It is generally assumed that increased satisfaction levels lead to improved financial performance. However, this assumed relationship is, by and large, still to be proven in a more general setting,..." @default.
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- W2885898522 date "2018-08-06" @default.
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- W2885898522 title "Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks" @default.
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