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- W2888598462 abstract "There appear to be formal and informal rules associated with using mobile devices in view of customers. This chapter examines many types of customer-facing workers including waitstaff, childcare workers, teachers, telephone fundraisers, retail associates, and fast-food staff. Many customer-facing workers have limited reachability during their workday because they’re accessible only during windows of time that correspond to their breaks. Quite often their friends and family don’t understand the limits on their reachability, and this proves so frustrating that some workers quit their jobs. Other employees hide, often in the bathroom, to respond to those necessary text messages. Managers of these workers have a direct connection with them through their mobile devices. Roommates often work for the same company, and if someone is late for work, his managers not only text him but bug his friends as well." @default.
- W2888598462 created "2018-08-31" @default.
- W2888598462 creator A5050650331 @default.
- W2888598462 date "2018-08-23" @default.
- W2888598462 modified "2023-09-26" @default.
- W2888598462 title "Negotiating Mobile Communication in Customer-Facing Work" @default.
- W2888598462 doi "https://doi.org/10.1093/oso/9780190625504.003.0010" @default.
- W2888598462 hasPublicationYear "2018" @default.
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