Matches in SemOpenAlex for { <https://semopenalex.org/work/W2890261011> ?p ?o ?g. }
Showing items 1 to 84 of
84
with 100 items per page.
- W2890261011 abstract "For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context.This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people." @default.
- W2890261011 created "2018-09-27" @default.
- W2890261011 creator A5041228107 @default.
- W2890261011 date "2016-12-01" @default.
- W2890261011 modified "2023-09-26" @default.
- W2890261011 title "Transforming Public Services by Design: Re-Orienting Policies, Organizations and Services around People" @default.
- W2890261011 hasPublicationYear "2016" @default.
- W2890261011 type Work @default.
- W2890261011 sameAs 2890261011 @default.
- W2890261011 citedByCount "4" @default.
- W2890261011 countsByYear W28902610112018 @default.
- W2890261011 countsByYear W28902610112019 @default.
- W2890261011 countsByYear W28902610112020 @default.
- W2890261011 crossrefType "book" @default.
- W2890261011 hasAuthorship W2890261011A5041228107 @default.
- W2890261011 hasConcept C138885662 @default.
- W2890261011 hasConcept C144133560 @default.
- W2890261011 hasConcept C151730666 @default.
- W2890261011 hasConcept C162324750 @default.
- W2890261011 hasConcept C162853370 @default.
- W2890261011 hasConcept C17744445 @default.
- W2890261011 hasConcept C187736073 @default.
- W2890261011 hasConcept C199539241 @default.
- W2890261011 hasConcept C2775884135 @default.
- W2890261011 hasConcept C2778137410 @default.
- W2890261011 hasConcept C2779343474 @default.
- W2890261011 hasConcept C2780378061 @default.
- W2890261011 hasConcept C2780598303 @default.
- W2890261011 hasConcept C3116431 @default.
- W2890261011 hasConcept C39549134 @default.
- W2890261011 hasConcept C41895202 @default.
- W2890261011 hasConcept C51575053 @default.
- W2890261011 hasConcept C61063171 @default.
- W2890261011 hasConcept C68595000 @default.
- W2890261011 hasConcept C86803240 @default.
- W2890261011 hasConcept C94625758 @default.
- W2890261011 hasConceptScore W2890261011C138885662 @default.
- W2890261011 hasConceptScore W2890261011C144133560 @default.
- W2890261011 hasConceptScore W2890261011C151730666 @default.
- W2890261011 hasConceptScore W2890261011C162324750 @default.
- W2890261011 hasConceptScore W2890261011C162853370 @default.
- W2890261011 hasConceptScore W2890261011C17744445 @default.
- W2890261011 hasConceptScore W2890261011C187736073 @default.
- W2890261011 hasConceptScore W2890261011C199539241 @default.
- W2890261011 hasConceptScore W2890261011C2775884135 @default.
- W2890261011 hasConceptScore W2890261011C2778137410 @default.
- W2890261011 hasConceptScore W2890261011C2779343474 @default.
- W2890261011 hasConceptScore W2890261011C2780378061 @default.
- W2890261011 hasConceptScore W2890261011C2780598303 @default.
- W2890261011 hasConceptScore W2890261011C3116431 @default.
- W2890261011 hasConceptScore W2890261011C39549134 @default.
- W2890261011 hasConceptScore W2890261011C41895202 @default.
- W2890261011 hasConceptScore W2890261011C51575053 @default.
- W2890261011 hasConceptScore W2890261011C61063171 @default.
- W2890261011 hasConceptScore W2890261011C68595000 @default.
- W2890261011 hasConceptScore W2890261011C86803240 @default.
- W2890261011 hasConceptScore W2890261011C94625758 @default.
- W2890261011 hasLocation W28902610111 @default.
- W2890261011 hasOpenAccess W2890261011 @default.
- W2890261011 hasPrimaryLocation W28902610111 @default.
- W2890261011 hasRelatedWork W117725176 @default.
- W2890261011 hasRelatedWork W130926343 @default.
- W2890261011 hasRelatedWork W136068218 @default.
- W2890261011 hasRelatedWork W1516026320 @default.
- W2890261011 hasRelatedWork W1849030626 @default.
- W2890261011 hasRelatedWork W1997080229 @default.
- W2890261011 hasRelatedWork W2082436646 @default.
- W2890261011 hasRelatedWork W2142875752 @default.
- W2890261011 hasRelatedWork W2201611642 @default.
- W2890261011 hasRelatedWork W2210092580 @default.
- W2890261011 hasRelatedWork W2325675578 @default.
- W2890261011 hasRelatedWork W2484488872 @default.
- W2890261011 hasRelatedWork W2495180699 @default.
- W2890261011 hasRelatedWork W3175741509 @default.
- W2890261011 hasRelatedWork W3189769432 @default.
- W2890261011 hasRelatedWork W606886820 @default.
- W2890261011 hasRelatedWork W788863702 @default.
- W2890261011 hasRelatedWork W2299360668 @default.
- W2890261011 hasRelatedWork W3021010026 @default.
- W2890261011 hasRelatedWork W3121592553 @default.
- W2890261011 isParatext "false" @default.
- W2890261011 isRetracted "false" @default.
- W2890261011 magId "2890261011" @default.
- W2890261011 workType "book" @default.