Matches in SemOpenAlex for { <https://semopenalex.org/work/W2890434727> ?p ?o ?g. }
Showing items 1 to 91 of
91
with 100 items per page.
- W2890434727 endingPage "1816" @default.
- W2890434727 startingPage "1809" @default.
- W2890434727 abstract "The use of best practices for management of Information Technology (IT) services, have become a key practice to achieve success in the management and improvement in the delivery of IT services in the institutions in general. The University Hospital of the Federal University of Juiz de Fora (HU-UFJF), an institution active in the public sector as a university hospital, had great difficulty in properly manage IT services for historically use a management of purely operational IT, and lack of knowledge of appropriate tools to support service-oriented. This difficulty in IT management primarily generated dissatisfaction of users and merely reactive actions not necessarily solving the incidents or problems. Therefore, based on the ITIL (Information Technology Infrastructure Library), focused specifically on the Service Operation book Incident Management has prepared this article aims to describe the process of implementing the new IT Service Desk online within HU-UFJF. The methodology used was a case study in Sector Management Processes and Information Technology (SGPTI) sector responsible for the delivery and support of IT services to users and also the management of HU-UFJF processes." @default.
- W2890434727 created "2018-09-27" @default.
- W2890434727 creator A5030609627 @default.
- W2890434727 creator A5074595913 @default.
- W2890434727 date "2018-06-01" @default.
- W2890434727 modified "2023-10-18" @default.
- W2890434727 title "Implementation of the Service Center according to best practices recommended by ITIL (the case of HU-UFJF)" @default.
- W2890434727 doi "https://doi.org/10.1109/tla.2018.8444403" @default.
- W2890434727 hasPublicationYear "2018" @default.
- W2890434727 type Work @default.
- W2890434727 sameAs 2890434727 @default.
- W2890434727 citedByCount "1" @default.
- W2890434727 countsByYear W28904347272021 @default.
- W2890434727 crossrefType "journal-article" @default.
- W2890434727 hasAuthorship W2890434727A5030609627 @default.
- W2890434727 hasAuthorship W2890434727A5074595913 @default.
- W2890434727 hasConcept C103377522 @default.
- W2890434727 hasConcept C110354214 @default.
- W2890434727 hasConcept C111919701 @default.
- W2890434727 hasConcept C121017731 @default.
- W2890434727 hasConcept C127413603 @default.
- W2890434727 hasConcept C144133560 @default.
- W2890434727 hasConcept C147859227 @default.
- W2890434727 hasConcept C162324750 @default.
- W2890434727 hasConcept C162853370 @default.
- W2890434727 hasConcept C17744445 @default.
- W2890434727 hasConcept C184356942 @default.
- W2890434727 hasConcept C184842701 @default.
- W2890434727 hasConcept C187736073 @default.
- W2890434727 hasConcept C195094911 @default.
- W2890434727 hasConcept C199539241 @default.
- W2890434727 hasConcept C201359696 @default.
- W2890434727 hasConcept C2776664667 @default.
- W2890434727 hasConcept C2780378061 @default.
- W2890434727 hasConcept C2780952636 @default.
- W2890434727 hasConcept C38652104 @default.
- W2890434727 hasConcept C41008148 @default.
- W2890434727 hasConcept C56739046 @default.
- W2890434727 hasConcept C61063171 @default.
- W2890434727 hasConcept C64060820 @default.
- W2890434727 hasConcept C68595000 @default.
- W2890434727 hasConcept C6878162 @default.
- W2890434727 hasConcept C79974875 @default.
- W2890434727 hasConceptScore W2890434727C103377522 @default.
- W2890434727 hasConceptScore W2890434727C110354214 @default.
- W2890434727 hasConceptScore W2890434727C111919701 @default.
- W2890434727 hasConceptScore W2890434727C121017731 @default.
- W2890434727 hasConceptScore W2890434727C127413603 @default.
- W2890434727 hasConceptScore W2890434727C144133560 @default.
- W2890434727 hasConceptScore W2890434727C147859227 @default.
- W2890434727 hasConceptScore W2890434727C162324750 @default.
- W2890434727 hasConceptScore W2890434727C162853370 @default.
- W2890434727 hasConceptScore W2890434727C17744445 @default.
- W2890434727 hasConceptScore W2890434727C184356942 @default.
- W2890434727 hasConceptScore W2890434727C184842701 @default.
- W2890434727 hasConceptScore W2890434727C187736073 @default.
- W2890434727 hasConceptScore W2890434727C195094911 @default.
- W2890434727 hasConceptScore W2890434727C199539241 @default.
- W2890434727 hasConceptScore W2890434727C201359696 @default.
- W2890434727 hasConceptScore W2890434727C2776664667 @default.
- W2890434727 hasConceptScore W2890434727C2780378061 @default.
- W2890434727 hasConceptScore W2890434727C2780952636 @default.
- W2890434727 hasConceptScore W2890434727C38652104 @default.
- W2890434727 hasConceptScore W2890434727C41008148 @default.
- W2890434727 hasConceptScore W2890434727C56739046 @default.
- W2890434727 hasConceptScore W2890434727C61063171 @default.
- W2890434727 hasConceptScore W2890434727C64060820 @default.
- W2890434727 hasConceptScore W2890434727C68595000 @default.
- W2890434727 hasConceptScore W2890434727C6878162 @default.
- W2890434727 hasConceptScore W2890434727C79974875 @default.
- W2890434727 hasIssue "6" @default.
- W2890434727 hasLocation W28904347271 @default.
- W2890434727 hasOpenAccess W2890434727 @default.
- W2890434727 hasPrimaryLocation W28904347271 @default.
- W2890434727 hasRelatedWork W1600458433 @default.
- W2890434727 hasRelatedWork W2061083962 @default.
- W2890434727 hasRelatedWork W2238529913 @default.
- W2890434727 hasRelatedWork W2246888493 @default.
- W2890434727 hasRelatedWork W2256543629 @default.
- W2890434727 hasRelatedWork W2359571299 @default.
- W2890434727 hasRelatedWork W2591420217 @default.
- W2890434727 hasRelatedWork W2746476310 @default.
- W2890434727 hasRelatedWork W2888760962 @default.
- W2890434727 hasRelatedWork W3136077788 @default.
- W2890434727 hasVolume "16" @default.
- W2890434727 isParatext "false" @default.
- W2890434727 isRetracted "false" @default.
- W2890434727 magId "2890434727" @default.
- W2890434727 workType "article" @default.