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• W2890641330 abstract "Using a valid sample of 334 restaurant diners, this study investigated the relative effects of perceived value and food safety on customer satisfaction and customer loyalty. The proposed model was consistent with other cognitive–attitudinal–behavioral frameworks. This study also explored how these two perceptions on customer satisfaction were different based on gender and restaurant type. We found support for all of the hypothesized relationships. Results from the structural equation modeling showed that customer satisfaction mediated the relationships between two antecedents and customer loyalty. Implications of the findings, limitations of the study, and recommendations for future research were discussed." @default.
• W2890641330 created "2018-09-27" @default.
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• W2890641330 date "2018-09-05" @default.
• W2890641330 modified "2023-09-30" @default.
• W2890641330 title "Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types" @default.
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• W2890641330 doi "https://doi.org/10.1080/1528008x.2018.1512934" @default.
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