Matches in SemOpenAlex for { <https://semopenalex.org/work/W2890814542> ?p ?o ?g. }
Showing items 1 to 88 of
88
with 100 items per page.
- W2890814542 abstract "The aim of the paper is to develop and validate customer experiences co-creation model in banking SSTs. Primary data collection was done through the field survey method using a self-administered questionnaire. The study is descriptive in nature. Structural equation modelling is used to analyse the data collected through the questionnaires. The study result reflects that customer propensity towards SSTs leads to co-creation of experiences which are responsible for satisfaction of customers with technological products. The present research is performed in the context of banking SSTs and cross sectional in nature which could be further replicated in other SSTs adoption context. The finding of the study would motivate manager to work on newer ways to intensify customer experiences through SST adoption in value cocreation process. The study is the first of its kind to examine SST adoption model that integrates customer experiences. Further study should undertake the quality of customer experiences as a tool for customer retention." @default.
- W2890814542 created "2018-09-27" @default.
- W2890814542 creator A5034270136 @default.
- W2890814542 creator A5052443355 @default.
- W2890814542 creator A5060973376 @default.
- W2890814542 creator A5071468195 @default.
- W2890814542 date "2018-01-01" @default.
- W2890814542 modified "2023-09-27" @default.
- W2890814542 title "An empirical examination of customer experience co-creation model in banking self service technologies" @default.
- W2890814542 doi "https://doi.org/10.1504/ijbis.2018.10015917" @default.
- W2890814542 hasPublicationYear "2018" @default.
- W2890814542 type Work @default.
- W2890814542 sameAs 2890814542 @default.
- W2890814542 citedByCount "0" @default.
- W2890814542 crossrefType "journal-article" @default.
- W2890814542 hasAuthorship W2890814542A5034270136 @default.
- W2890814542 hasAuthorship W2890814542A5052443355 @default.
- W2890814542 hasAuthorship W2890814542A5060973376 @default.
- W2890814542 hasAuthorship W2890814542A5071468195 @default.
- W2890814542 hasConcept C101276457 @default.
- W2890814542 hasConcept C105795698 @default.
- W2890814542 hasConcept C119857082 @default.
- W2890814542 hasConcept C120936955 @default.
- W2890814542 hasConcept C133462117 @default.
- W2890814542 hasConcept C140781008 @default.
- W2890814542 hasConcept C144133560 @default.
- W2890814542 hasConcept C151730666 @default.
- W2890814542 hasConcept C162853370 @default.
- W2890814542 hasConcept C191511416 @default.
- W2890814542 hasConcept C195094911 @default.
- W2890814542 hasConcept C2779343474 @default.
- W2890814542 hasConcept C2780378061 @default.
- W2890814542 hasConcept C31367271 @default.
- W2890814542 hasConcept C33923547 @default.
- W2890814542 hasConcept C41008148 @default.
- W2890814542 hasConcept C43595421 @default.
- W2890814542 hasConcept C56739046 @default.
- W2890814542 hasConcept C57660159 @default.
- W2890814542 hasConcept C71104824 @default.
- W2890814542 hasConcept C86803240 @default.
- W2890814542 hasConceptScore W2890814542C101276457 @default.
- W2890814542 hasConceptScore W2890814542C105795698 @default.
- W2890814542 hasConceptScore W2890814542C119857082 @default.
- W2890814542 hasConceptScore W2890814542C120936955 @default.
- W2890814542 hasConceptScore W2890814542C133462117 @default.
- W2890814542 hasConceptScore W2890814542C140781008 @default.
- W2890814542 hasConceptScore W2890814542C144133560 @default.
- W2890814542 hasConceptScore W2890814542C151730666 @default.
- W2890814542 hasConceptScore W2890814542C162853370 @default.
- W2890814542 hasConceptScore W2890814542C191511416 @default.
- W2890814542 hasConceptScore W2890814542C195094911 @default.
- W2890814542 hasConceptScore W2890814542C2779343474 @default.
- W2890814542 hasConceptScore W2890814542C2780378061 @default.
- W2890814542 hasConceptScore W2890814542C31367271 @default.
- W2890814542 hasConceptScore W2890814542C33923547 @default.
- W2890814542 hasConceptScore W2890814542C41008148 @default.
- W2890814542 hasConceptScore W2890814542C43595421 @default.
- W2890814542 hasConceptScore W2890814542C56739046 @default.
- W2890814542 hasConceptScore W2890814542C57660159 @default.
- W2890814542 hasConceptScore W2890814542C71104824 @default.
- W2890814542 hasConceptScore W2890814542C86803240 @default.
- W2890814542 hasLocation W28908145421 @default.
- W2890814542 hasOpenAccess W2890814542 @default.
- W2890814542 hasPrimaryLocation W28908145421 @default.
- W2890814542 hasRelatedWork W117774742 @default.
- W2890814542 hasRelatedWork W1967008435 @default.
- W2890814542 hasRelatedWork W1991956676 @default.
- W2890814542 hasRelatedWork W2056522381 @default.
- W2890814542 hasRelatedWork W2101952896 @default.
- W2890814542 hasRelatedWork W2464436402 @default.
- W2890814542 hasRelatedWork W2475354595 @default.
- W2890814542 hasRelatedWork W2516350115 @default.
- W2890814542 hasRelatedWork W252434400 @default.
- W2890814542 hasRelatedWork W2564983833 @default.
- W2890814542 hasRelatedWork W2598544449 @default.
- W2890814542 hasRelatedWork W2790228987 @default.
- W2890814542 hasRelatedWork W2795259314 @default.
- W2890814542 hasRelatedWork W2901730280 @default.
- W2890814542 hasRelatedWork W2979365173 @default.
- W2890814542 hasRelatedWork W3129087178 @default.
- W2890814542 hasRelatedWork W3160406870 @default.
- W2890814542 hasRelatedWork W3181452279 @default.
- W2890814542 hasRelatedWork W3185733865 @default.
- W2890814542 hasRelatedWork W3205162289 @default.
- W2890814542 isParatext "false" @default.
- W2890814542 isRetracted "false" @default.
- W2890814542 magId "2890814542" @default.
- W2890814542 workType "article" @default.