FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2892193254> ?p ?o ?g. }

• W2892193254 endingPage "450" @default.
• W2892193254 startingPage "432" @default.
• W2892193254 abstract "Purpose The purpose of this paper is to examine crisis communication strategies used by four leading Chinese milk companies at various crisis stages to cope with the largest food safety crisis in China. Approaching the interplay between the situational crisis communication theory (Coombs, 2007) and the image restoration theory (Benoit, 1995), the study attempted to understand the importance of crisis management at various crisis stages by comparing crisis communication strategies used by surviving and thriving companies with those by the company that failed. Design/methodology/approach Dividing a crisis management process into three stages, a content analysis was conducted to analyze five major crisis communication strategies – evasion of responsibility, rebuilding, bolstering, endorsement of outside experts and government relations – used by Chinese milk companies at various crisis stages. Findings The study demonstrated that Sanlu, which went bankrupt as a result of the scandal, predominately took the Chinese crisis management approach. The other three companies that survived the scandal employed western crisis communication strategies, although with distinct Chinese characteristics. Specifically, all four companies employed similar strategies during the pre-crisis stage – keeping silent/covering-up. During the crisis stage, strategies varied dramatically as companies became involved – looking for government protection and apologizing, while survivors tended to adopt a widely used western strategy – bolstering at the post-crisis stage. Practical implications The examination of crisis communication strategies at various crisis stages may shed some light on how effectively Chinese companies and possibly international companies in China can manage future crises that share similar profiles as this milk scandal and further call for attention to scrutinize the social responsibility of corporate citizens in China. Originality/value This study would fill the vacancy in research by investigating crisis communication strategies used in the largest food safety crisis in China. The findings provide insight for understanding the current status of crisis communication strategies and management within a Chinese matrix of political, social and cultural factors." @default.
• W2892193254 created "2018-09-27" @default.
• W2892193254 creator A5019209460 @default.
• W2892193254 creator A5025700100 @default.
• W2892193254 creator A5059821053 @default.
• W2892193254 creator A5063372408 @default.
• W2892193254 date "2018-09-19" @default.
• W2892193254 modified "2023-09-25" @default.
• W2892193254 title "Coping with the milk scandal" @default.
• W2892193254 cites W1974705446 @default.
• W2892193254 cites W1984839803 @default.
• W2892193254 cites W1985049866 @default.
• W2892193254 cites W1993570204 @default.
• W2892193254 cites W1995321577 @default.
• W2892193254 cites W1997625353 @default.
• W2892193254 cites W1998511687 @default.
• W2892193254 cites W2008007081 @default.
• W2892193254 cites W2022581639 @default.
• W2892193254 cites W2037927799 @default.
• W2892193254 cites W2055072028 @default.
• W2892193254 cites W2068798258 @default.
• W2892193254 cites W2076561625 @default.
• W2892193254 cites W2084394925 @default.
• W2892193254 cites W2088210159 @default.
• W2892193254 cites W2148139701 @default.
• W2892193254 cites W2229523397 @default.
• W2892193254 cites W2067081342 @default.
• W2892193254 doi "https://doi.org/10.1108/jcom-11-2017-0133" @default.
• W2892193254 hasPublicationYear "2018" @default.
• W2892193254 type Work @default.
• W2892193254 sameAs 2892193254 @default.
• W2892193254 citedByCount "5" @default.
• W2892193254 countsByYear W28921932542021 @default.
• W2892193254 countsByYear W28921932542022 @default.
• W2892193254 countsByYear W28921932542023 @default.
• W2892193254 crossrefType "journal-article" @default.
• W2892193254 hasAuthorship W2892193254A5019209460 @default.
• W2892193254 hasAuthorship W2892193254A5025700100 @default.
• W2892193254 hasAuthorship W2892193254A5059821053 @default.
• W2892193254 hasAuthorship W2892193254A5063372408 @default.
• W2892193254 hasConcept C118552586 @default.
• W2892193254 hasConcept C138885662 @default.
• W2892193254 hasConcept C139719470 @default.
• W2892193254 hasConcept C144024400 @default.
• W2892193254 hasConcept C144133560 @default.
• W2892193254 hasConcept C15744967 @default.
• W2892193254 hasConcept C162324750 @default.
• W2892193254 hasConcept C17744445 @default.
• W2892193254 hasConcept C191935318 @default.
• W2892193254 hasConcept C199539241 @default.
• W2892193254 hasConcept C2776058685 @default.
• W2892193254 hasConcept C2776745293 @default.
• W2892193254 hasConcept C2778137410 @default.
• W2892193254 hasConcept C2778300220 @default.
• W2892193254 hasConcept C2780851881 @default.
• W2892193254 hasConcept C36289849 @default.
• W2892193254 hasConcept C39549134 @default.
• W2892193254 hasConcept C41895202 @default.
• W2892193254 hasConcept C73282008 @default.
• W2892193254 hasConcept C9114305 @default.
• W2892193254 hasConceptScore W2892193254C118552586 @default.
• W2892193254 hasConceptScore W2892193254C138885662 @default.
• W2892193254 hasConceptScore W2892193254C139719470 @default.
• W2892193254 hasConceptScore W2892193254C144024400 @default.
• W2892193254 hasConceptScore W2892193254C144133560 @default.
• W2892193254 hasConceptScore W2892193254C15744967 @default.
• W2892193254 hasConceptScore W2892193254C162324750 @default.
• W2892193254 hasConceptScore W2892193254C17744445 @default.
• W2892193254 hasConceptScore W2892193254C191935318 @default.
• W2892193254 hasConceptScore W2892193254C199539241 @default.
• W2892193254 hasConceptScore W2892193254C2776058685 @default.
• W2892193254 hasConceptScore W2892193254C2776745293 @default.
• W2892193254 hasConceptScore W2892193254C2778137410 @default.
• W2892193254 hasConceptScore W2892193254C2778300220 @default.
• W2892193254 hasConceptScore W2892193254C2780851881 @default.
• W2892193254 hasConceptScore W2892193254C36289849 @default.
• W2892193254 hasConceptScore W2892193254C39549134 @default.
• W2892193254 hasConceptScore W2892193254C41895202 @default.
• W2892193254 hasConceptScore W2892193254C73282008 @default.
• W2892193254 hasConceptScore W2892193254C9114305 @default.
• W2892193254 hasIssue "4" @default.
• W2892193254 hasLocation W28921932541 @default.
• W2892193254 hasOpenAccess W2892193254 @default.
• W2892193254 hasPrimaryLocation W28921932541 @default.
• W2892193254 hasRelatedWork W1016613728 @default.
• W2892193254 hasRelatedWork W2182415934 @default.
• W2892193254 hasRelatedWork W2337123278 @default.
• W2892193254 hasRelatedWork W2383992290 @default.
• W2892193254 hasRelatedWork W2475604411 @default.
• W2892193254 hasRelatedWork W2769528989 @default.
• W2892193254 hasRelatedWork W2905427405 @default.
• W2892193254 hasRelatedWork W2950996003 @default.
• W2892193254 hasRelatedWork W3159397178 @default.
• W2892193254 hasRelatedWork W3212762213 @default.
• W2892193254 hasVolume "22" @default.
• W2892193254 isParatext "false" @default.
• W2892193254 isRetracted "false" @default.
• W2892193254 magId "2892193254" @default.

• next