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- W2893074027 abstract "The purpose of this paper is to examine the impact of five relational dynamics namelytrust, personalisation, communication, conflict handling and empathy, on relationshipquality in the New Zealand banking industry. The data for this study came from atotal of 208 bank customers in Dunedin, New Zealand. The results of the studyconclude that all five dynamics significantly influenced relationship quality." @default.
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- W2893074027 date "2010-01-01" @default.
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- W2893074027 title "Examination of antecedents of relationship quality in New Zealand: From a perspective of the banking industry" @default.
- W2893074027 hasPublicationYear "2010" @default.
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