Matches in SemOpenAlex for { <https://semopenalex.org/work/W2893579832> ?p ?o ?g. }
- W2893579832 endingPage "129" @default.
- W2893579832 startingPage "112" @default.
- W2893579832 abstract "Previous research found inconsistent associations between individuals’ emotion recognition ability and their work-related outcomes. This research project focuses on client satisfaction as a core work-related outcome. We argue that service settings differentially affect clients’ emotional goals, activating either socio-affective goals or goals targeting cognitive clarity. In service settings activating clients’ socio-affective goals, clients are expected to respond favorably if service providers combine emotion recognition with high empathic concern; in service settings activating clients’ cognitive clarity goals, clients are expected to respond more favorably if service providers combine emotion recognition with low empathic concern. Study 1 confirmed that service settings differentially affect clients’ emotional goals, with hairdressing settings activating socio-affective goals and psychotherapy settings triggering cognitive clarity goals. Accordingly, hairdressing clients were more satisfied if service providers combined emotion-recognition ability with high trait empathic concern (Study 2). Conversely, in the context of psychotherapy, clients were more satisfied if therapists’ combined emotion-recognition ability with low trait empathic concern (Study 3). Thus, service contexts moderate the effect of affective responses to clients’ emotional signals in a predictable manner." @default.
- W2893579832 created "2018-10-05" @default.
- W2893579832 creator A5026860333 @default.
- W2893579832 creator A5056808390 @default.
- W2893579832 creator A5070439681 @default.
- W2893579832 date "2018-09-28" @default.
- W2893579832 modified "2023-09-27" @default.
- W2893579832 title "When (not) to empathize: The differential effects of combined emotion recognition and empathic concern on client satisfaction across professions" @default.
- W2893579832 cites W1504014023 @default.
- W2893579832 cites W1605364071 @default.
- W2893579832 cites W1900723187 @default.
- W2893579832 cites W1968425037 @default.
- W2893579832 cites W1974290657 @default.
- W2893579832 cites W1981419775 @default.
- W2893579832 cites W1983364918 @default.
- W2893579832 cites W1984351899 @default.
- W2893579832 cites W1996724034 @default.
- W2893579832 cites W2002321715 @default.
- W2893579832 cites W2026593493 @default.
- W2893579832 cites W2027814249 @default.
- W2893579832 cites W2028441304 @default.
- W2893579832 cites W2036945907 @default.
- W2893579832 cites W2038788228 @default.
- W2893579832 cites W2041882268 @default.
- W2893579832 cites W2045934080 @default.
- W2893579832 cites W2048897619 @default.
- W2893579832 cites W2049853953 @default.
- W2893579832 cites W2066879037 @default.
- W2893579832 cites W2073575518 @default.
- W2893579832 cites W2076858360 @default.
- W2893579832 cites W2080683407 @default.
- W2893579832 cites W2095447227 @default.
- W2893579832 cites W2096423181 @default.
- W2893579832 cites W2097978649 @default.
- W2893579832 cites W2103257811 @default.
- W2893579832 cites W2111860726 @default.
- W2893579832 cites W2112146495 @default.
- W2893579832 cites W2116551130 @default.
- W2893579832 cites W2118004681 @default.
- W2893579832 cites W2124150942 @default.
- W2893579832 cites W2125241848 @default.
- W2893579832 cites W2127903796 @default.
- W2893579832 cites W2130085464 @default.
- W2893579832 cites W2130826532 @default.
- W2893579832 cites W2134727133 @default.
- W2893579832 cites W2139593193 @default.
- W2893579832 cites W2139749000 @default.
- W2893579832 cites W2141093480 @default.
- W2893579832 cites W2141260501 @default.
- W2893579832 cites W2149652971 @default.
- W2893579832 cites W2153480757 @default.
- W2893579832 cites W2154480377 @default.
- W2893579832 cites W2156548153 @default.
- W2893579832 cites W2157258415 @default.
- W2893579832 cites W2161518694 @default.
- W2893579832 cites W2161917817 @default.
- W2893579832 cites W2164540409 @default.
- W2893579832 cites W2164711014 @default.
- W2893579832 cites W2170846733 @default.
- W2893579832 cites W2488230214 @default.
- W2893579832 cites W2498826556 @default.
- W2893579832 cites W2502209121 @default.
- W2893579832 cites W2504012819 @default.
- W2893579832 cites W2506322795 @default.
- W2893579832 cites W2548650896 @default.
- W2893579832 cites W2775678643 @default.
- W2893579832 cites W2782364286 @default.
- W2893579832 cites W2783490104 @default.
- W2893579832 cites W4211075179 @default.
- W2893579832 cites W4229708868 @default.
- W2893579832 cites W4245585813 @default.
- W2893579832 cites W4245652177 @default.
- W2893579832 cites W4245739523 @default.
- W2893579832 cites W4246071009 @default.
- W2893579832 cites W4247442712 @default.
- W2893579832 cites W4251697022 @default.
- W2893579832 cites W4254308238 @default.
- W2893579832 cites W4254892326 @default.
- W2893579832 cites W4292916107 @default.
- W2893579832 cites W4361834808 @default.
- W2893579832 doi "https://doi.org/10.1007/s11031-018-9725-z" @default.
- W2893579832 hasPublicationYear "2018" @default.
- W2893579832 type Work @default.
- W2893579832 sameAs 2893579832 @default.
- W2893579832 citedByCount "6" @default.
- W2893579832 countsByYear W28935798322020 @default.
- W2893579832 countsByYear W28935798322021 @default.
- W2893579832 countsByYear W28935798322023 @default.
- W2893579832 crossrefType "journal-article" @default.
- W2893579832 hasAuthorship W2893579832A5026860333 @default.
- W2893579832 hasAuthorship W2893579832A5056808390 @default.
- W2893579832 hasAuthorship W2893579832A5070439681 @default.
- W2893579832 hasBestOaLocation W28935798322 @default.
- W2893579832 hasConcept C106934330 @default.
- W2893579832 hasConcept C116537 @default.
- W2893579832 hasConcept C136264566 @default.
- W2893579832 hasConcept C151730666 @default.
- W2893579832 hasConcept C15744967 @default.