Matches in SemOpenAlex for { <https://semopenalex.org/work/W2894539788> ?p ?o ?g. }
Showing items 1 to 71 of
71
with 100 items per page.
- W2894539788 abstract "Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering ?superior? service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority?to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction?and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary." @default.
- W2894539788 created "2018-10-05" @default.
- W2894539788 creator A5029930875 @default.
- W2894539788 date "2013-01-01" @default.
- W2894539788 modified "2023-09-23" @default.
- W2894539788 title "Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Ed. 1" @default.
- W2894539788 hasPublicationYear "2013" @default.
- W2894539788 type Work @default.
- W2894539788 sameAs 2894539788 @default.
- W2894539788 citedByCount "0" @default.
- W2894539788 crossrefType "book" @default.
- W2894539788 hasAuthorship W2894539788A5029930875 @default.
- W2894539788 hasConcept C111472728 @default.
- W2894539788 hasConcept C112698675 @default.
- W2894539788 hasConcept C138885662 @default.
- W2894539788 hasConcept C140781008 @default.
- W2894539788 hasConcept C144133560 @default.
- W2894539788 hasConcept C146897074 @default.
- W2894539788 hasConcept C162853370 @default.
- W2894539788 hasConcept C17744445 @default.
- W2894539788 hasConcept C199360897 @default.
- W2894539788 hasConcept C2776967331 @default.
- W2894539788 hasConcept C2780378061 @default.
- W2894539788 hasConcept C2780586882 @default.
- W2894539788 hasConcept C39549134 @default.
- W2894539788 hasConcept C41008148 @default.
- W2894539788 hasConcept C68489960 @default.
- W2894539788 hasConcept C75949130 @default.
- W2894539788 hasConceptScore W2894539788C111472728 @default.
- W2894539788 hasConceptScore W2894539788C112698675 @default.
- W2894539788 hasConceptScore W2894539788C138885662 @default.
- W2894539788 hasConceptScore W2894539788C140781008 @default.
- W2894539788 hasConceptScore W2894539788C144133560 @default.
- W2894539788 hasConceptScore W2894539788C146897074 @default.
- W2894539788 hasConceptScore W2894539788C162853370 @default.
- W2894539788 hasConceptScore W2894539788C17744445 @default.
- W2894539788 hasConceptScore W2894539788C199360897 @default.
- W2894539788 hasConceptScore W2894539788C2776967331 @default.
- W2894539788 hasConceptScore W2894539788C2780378061 @default.
- W2894539788 hasConceptScore W2894539788C2780586882 @default.
- W2894539788 hasConceptScore W2894539788C39549134 @default.
- W2894539788 hasConceptScore W2894539788C41008148 @default.
- W2894539788 hasConceptScore W2894539788C68489960 @default.
- W2894539788 hasConceptScore W2894539788C75949130 @default.
- W2894539788 hasLocation W28945397881 @default.
- W2894539788 hasOpenAccess W2894539788 @default.
- W2894539788 hasPrimaryLocation W28945397881 @default.
- W2894539788 hasRelatedWork W112854767 @default.
- W2894539788 hasRelatedWork W1534393707 @default.
- W2894539788 hasRelatedWork W1573062663 @default.
- W2894539788 hasRelatedWork W192348523 @default.
- W2894539788 hasRelatedWork W1983296383 @default.
- W2894539788 hasRelatedWork W2132180507 @default.
- W2894539788 hasRelatedWork W2247104176 @default.
- W2894539788 hasRelatedWork W2798882646 @default.
- W2894539788 hasRelatedWork W2806537199 @default.
- W2894539788 hasRelatedWork W2993449225 @default.
- W2894539788 hasRelatedWork W347663427 @default.
- W2894539788 hasRelatedWork W392074109 @default.
- W2894539788 hasRelatedWork W399836341 @default.
- W2894539788 hasRelatedWork W568470173 @default.
- W2894539788 hasRelatedWork W581294865 @default.
- W2894539788 hasRelatedWork W609967455 @default.
- W2894539788 hasRelatedWork W656999977 @default.
- W2894539788 hasRelatedWork W150620661 @default.
- W2894539788 hasRelatedWork W2591460370 @default.
- W2894539788 hasRelatedWork W2758829692 @default.
- W2894539788 isParatext "false" @default.
- W2894539788 isRetracted "false" @default.
- W2894539788 magId "2894539788" @default.
- W2894539788 workType "book" @default.