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• W2894917277 abstract "Focusing on channels used by members of the organization in different positions, this study aims to examine the antecedents of two-way symmetrical communication in an organization. Using two-way symmetrical communication model and media richness theory as theoretical frameworks, this study investigates what communication channels (e.g., face-to-face, e-mail, print media, social media, etc.) within an organization are effective at communicating with peers, managers, and CEO of a company, respectively. Results of an online survey conducted with 407 full-time employees in large-sized corporations in the United States showed that communication channels usage by different sources had distinct impacts on employees’ perceived symmetrical communication as well as the organization-employee relationship. Face-to-face meetings and videoconferencing are shown to be significant for symmetrical communication practices with managers and peers, while other communication channels (e.g., print media, e-mail) turned out to be more significantly related to symmetrical communication practiced by CEO. Theoretical and practical implications for corporate communication are discussed." @default.
• W2894917277 created "2018-10-12" @default.
• W2894917277 creator A5000065546 @default.
• W2894917277 date "2018-10-01" @default.
• W2894917277 modified "2023-10-01" @default.
• W2894917277 title "Dynamics of Symmetrical Communication Within Organizations: The Impacts of Channel Usage of CEO, Managers, and Peers" @default.
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• W2894917277 doi "https://doi.org/10.1177/2329488418803661" @default.
• W2894917277 hasPublicationYear "2018" @default.
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