FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2894966449> ?p ?o ?g. }

• W2894966449 endingPage "311" @default.
• W2894966449 startingPage "311" @default.
• W2894966449 abstract "<p class=Style3><em>The objective of this research is to analysis the direct effect of service quality on relationship quality and customer</em><em> </em><em>loyalty,</em><em> </em>the direct<em> effect of relationship quality on customer loyalty, and</em><em> </em><em>indirect effect of service quality on customer loyalty medi</em><em>a</em><em>ted by relationship quality. This research also aims to build an empirical model of customer loyalty based on service quality</em><em>,</em><em> mediated by relationship quality in the networked minimarkets in </em><em>Besuki Raya</em><em> Region, East Java Province, Indonesia. This is a confirmatory research and </em><em>also </em><em>explanatory research with p</em><em>opulation</em><em> consists of customers of the networked minimarkets located in </em><em>5</em><em> areas in B</em><em>esuki Raya.</em><em> Region, i</em><em>.</em><em>e., Banyuwangi, Jember, Bondowoso, Situbondo,</em><em> </em><em>Lumajan</em><em>g</em><em>. This research used purposive sampling method by distributing</em><em> </em><em>questionnaires</em><em> to respond</em><em>ents</em><em>. The total of 140 respondents used as the sample. The results show</em><em> </em><em>that the improvement of service quality directly increases re</em><em>lationship</em><em> quality, the improvement of relationship quality directly increases customer loyalty, and that relationship quality has a significant and important influence in med</em><em>iating the</em><em> effect of service quality on customer loyalty. </em>However, <em>this research proves that the improvement of service quality has no direct effect </em><em>on increasing customer loyalty.</em></p>" @default.
• W2894966449 created "2018-10-12" @default.
• W2894966449 creator A5035978398 @default.
• W2894966449 creator A5060097174 @default.
• W2894966449 date "2018-09-30" @default.
• W2894966449 modified "2023-10-16" @default.
• W2894966449 title "MODEL EMPIRIS MEMBANGUN KESETIAAN PELANGGAN BERBASIS KUALITAS PELAYANAN DENGAN MEDIASI KUALITAS HUBUNGAN PADA INDUSTRI RITEL BERBASIS JEJARING MINIMARKET" @default.
• W2894966449 doi "https://doi.org/10.25105/jmpj.v11i2.3048" @default.
• W2894966449 hasPublicationYear "2018" @default.
• W2894966449 type Work @default.
• W2894966449 sameAs 2894966449 @default.
• W2894966449 citedByCount "0" @default.
• W2894966449 crossrefType "journal-article" @default.
• W2894966449 hasAuthorship W2894966449A5035978398 @default.
• W2894966449 hasAuthorship W2894966449A5060097174 @default.
• W2894966449 hasBestOaLocation W28949664491 @default.
• W2894966449 hasConcept C144133560 @default.
• W2894966449 hasConcept C162853370 @default.
• W2894966449 hasConcept C2776967331 @default.
• W2894966449 hasConceptScore W2894966449C144133560 @default.
• W2894966449 hasConceptScore W2894966449C162853370 @default.
• W2894966449 hasConceptScore W2894966449C2776967331 @default.
• W2894966449 hasIssue "2" @default.
• W2894966449 hasLocation W28949664491 @default.
• W2894966449 hasLocation W28949664492 @default.
• W2894966449 hasOpenAccess W2894966449 @default.
• W2894966449 hasPrimaryLocation W28949664491 @default.
• W2894966449 hasRelatedWork W2220211272 @default.
• W2894966449 hasRelatedWork W2255999361 @default.
• W2894966449 hasRelatedWork W2349017641 @default.
• W2894966449 hasRelatedWork W2351368930 @default.
• W2894966449 hasRelatedWork W2352699405 @default.
• W2894966449 hasRelatedWork W2359825319 @default.
• W2894966449 hasRelatedWork W2389285679 @default.
• W2894966449 hasRelatedWork W2504847599 @default.
• W2894966449 hasRelatedWork W2618110413 @default.
• W2894966449 hasRelatedWork W1845805263 @default.
• W2894966449 hasVolume "11" @default.
• W2894966449 isParatext "false" @default.
• W2894966449 isRetracted "false" @default.
• W2894966449 magId "2894966449" @default.
• W2894966449 workType "article" @default.