Matches in SemOpenAlex for { <https://semopenalex.org/work/W2895539919> ?p ?o ?g. }
Showing items 1 to 91 of
91
with 100 items per page.
- W2895539919 abstract "It is essential for the retailers to avert any sort of complications that the customers’ might face from the product/service they receive from the retailers. In case any kind of complication arise, they should be fixed instantaneously. The customer tends to become distrustful about online buying and more specifically to the e-retailer in case they are not assured that their problem will be fixed speedily, accurately and without any hassle. Redress is referred as the retort or answer to the customer’s objection or grievances that trade provides to them in case any such problem arises during the transaction. It is very important for online retailers to be ready with strategies and processes to counteract the problems and to re-establish and fortify buyer trust. Here in this paper study of the redress/recovery aspects of online customers has been done through the E-RecS-QUAL model. Recovery attributes followed by e-retailers are analysed and those that are important and preferred by the customers are identified using the conjoint analysis. The aim is also to develop a broader conceptual model of e- recovery ascertaining significant levels for every attribute and also finding the relative prominence of the attribute resulting in an overall grading/preference This would help the e-retailers to focus more on crucial attributes and may also help in curbing the extra cost and resources borne by them and at the same time pleasing the customer to a greater extent." @default.
- W2895539919 created "2018-10-12" @default.
- W2895539919 creator A5048991827 @default.
- W2895539919 creator A5062044965 @default.
- W2895539919 date "2018-02-01" @default.
- W2895539919 modified "2023-09-25" @default.
- W2895539919 title "Managing Customers Online Recovery – An Insight for E-Retailers Using Conjoint Analysis" @default.
- W2895539919 cites W1503797664 @default.
- W2895539919 cites W1582912029 @default.
- W2895539919 cites W1725673649 @default.
- W2895539919 cites W1977523921 @default.
- W2895539919 cites W1984212289 @default.
- W2895539919 cites W1994790827 @default.
- W2895539919 cites W2004484246 @default.
- W2895539919 cites W2018442970 @default.
- W2895539919 cites W2034235631 @default.
- W2895539919 cites W2044203282 @default.
- W2895539919 cites W2048665713 @default.
- W2895539919 cites W2061315493 @default.
- W2895539919 cites W2083329137 @default.
- W2895539919 cites W2091689873 @default.
- W2895539919 cites W2095266067 @default.
- W2895539919 cites W2095559546 @default.
- W2895539919 cites W2101713682 @default.
- W2895539919 cites W2107002007 @default.
- W2895539919 cites W2151694441 @default.
- W2895539919 cites W2162643738 @default.
- W2895539919 cites W2169064053 @default.
- W2895539919 cites W2181024084 @default.
- W2895539919 cites W2590571914 @default.
- W2895539919 cites W2596967938 @default.
- W2895539919 cites W66345393 @default.
- W2895539919 doi "https://doi.org/10.1109/ciact.2018.8480207" @default.
- W2895539919 hasPublicationYear "2018" @default.
- W2895539919 type Work @default.
- W2895539919 sameAs 2895539919 @default.
- W2895539919 citedByCount "0" @default.
- W2895539919 crossrefType "proceedings-article" @default.
- W2895539919 hasAuthorship W2895539919A5048991827 @default.
- W2895539919 hasAuthorship W2895539919A5062044965 @default.
- W2895539919 hasConcept C124952713 @default.
- W2895539919 hasConcept C142362112 @default.
- W2895539919 hasConcept C144133560 @default.
- W2895539919 hasConcept C162324750 @default.
- W2895539919 hasConcept C162853370 @default.
- W2895539919 hasConcept C175444787 @default.
- W2895539919 hasConcept C199360897 @default.
- W2895539919 hasConcept C2776515129 @default.
- W2895539919 hasConcept C2778054375 @default.
- W2895539919 hasConcept C2781249084 @default.
- W2895539919 hasConcept C41008148 @default.
- W2895539919 hasConcept C75949130 @default.
- W2895539919 hasConceptScore W2895539919C124952713 @default.
- W2895539919 hasConceptScore W2895539919C142362112 @default.
- W2895539919 hasConceptScore W2895539919C144133560 @default.
- W2895539919 hasConceptScore W2895539919C162324750 @default.
- W2895539919 hasConceptScore W2895539919C162853370 @default.
- W2895539919 hasConceptScore W2895539919C175444787 @default.
- W2895539919 hasConceptScore W2895539919C199360897 @default.
- W2895539919 hasConceptScore W2895539919C2776515129 @default.
- W2895539919 hasConceptScore W2895539919C2778054375 @default.
- W2895539919 hasConceptScore W2895539919C2781249084 @default.
- W2895539919 hasConceptScore W2895539919C41008148 @default.
- W2895539919 hasConceptScore W2895539919C75949130 @default.
- W2895539919 hasLocation W28955399191 @default.
- W2895539919 hasOpenAccess W2895539919 @default.
- W2895539919 hasPrimaryLocation W28955399191 @default.
- W2895539919 hasRelatedWork W117710089 @default.
- W2895539919 hasRelatedWork W2001977471 @default.
- W2895539919 hasRelatedWork W2019413754 @default.
- W2895539919 hasRelatedWork W2085649453 @default.
- W2895539919 hasRelatedWork W2182359305 @default.
- W2895539919 hasRelatedWork W2214060170 @default.
- W2895539919 hasRelatedWork W2256601510 @default.
- W2895539919 hasRelatedWork W2480698434 @default.
- W2895539919 hasRelatedWork W2539166711 @default.
- W2895539919 hasRelatedWork W2579738491 @default.
- W2895539919 hasRelatedWork W2590828366 @default.
- W2895539919 hasRelatedWork W2913517437 @default.
- W2895539919 hasRelatedWork W2981463947 @default.
- W2895539919 hasRelatedWork W3128982431 @default.
- W2895539919 hasRelatedWork W3192225829 @default.
- W2895539919 hasRelatedWork W411574714 @default.
- W2895539919 hasRelatedWork W2337072937 @default.
- W2895539919 hasRelatedWork W2600526398 @default.
- W2895539919 hasRelatedWork W2993325324 @default.
- W2895539919 hasRelatedWork W3127561297 @default.
- W2895539919 isParatext "false" @default.
- W2895539919 isRetracted "false" @default.
- W2895539919 magId "2895539919" @default.
- W2895539919 workType "article" @default.