Matches in SemOpenAlex for { <https://semopenalex.org/work/W2895852524> ?p ?o ?g. }
Showing items 1 to 72 of
72
with 100 items per page.
- W2895852524 endingPage "391" @default.
- W2895852524 startingPage "381" @default.
- W2895852524 abstract "Abstract This paper presents a study on the service quality of enterprises based on the extension innovation method and the SERVQUAL model. First, by applying the extension set and the correlation function, and by taking the tangible, reliability, responsiveness, assurance, and empathy of the SERVQUAL model as the five evaluation features, the multivariate extension set and multilevel comprehensive correlation function was established to conduct a quantitative research on service quality; From the perspective of solving the incompatibility issue, the correlation degree of user expectation and perception was calculated by using the comprehensive correlation function, and the service quality was judged on whether it will meet the user requirements. In the case where the service quality does not meet the requirements of the users, a study on the method to transform the service quality so that it would achieve otherwise, through an extension analysis and extension transformation, was proposed. Finally, a universal service quality extension evaluation model and a strategy generation method were formed. The application of the method above in analyzing the difference between the perceived service level of the customer and the expected service level of the customer, including the proposal of the transformation strategy, has helped enterprises reduce customer loss, gain new customers, and promote the sustainable growth of corporate profits." @default.
- W2895852524 created "2018-10-26" @default.
- W2895852524 creator A5008328878 @default.
- W2895852524 creator A5041857020 @default.
- W2895852524 date "2018-01-01" @default.
- W2895852524 modified "2023-10-18" @default.
- W2895852524 title "Research on the Extension Evaluation Model and Strategy Generation Method of Enterprise Service Quality" @default.
- W2895852524 cites W2348326922 @default.
- W2895852524 cites W2348763804 @default.
- W2895852524 cites W2900766893 @default.
- W2895852524 cites W3003623474 @default.
- W2895852524 cites W3006000687 @default.
- W2895852524 doi "https://doi.org/10.1016/j.procs.2018.10.276" @default.
- W2895852524 hasPublicationYear "2018" @default.
- W2895852524 type Work @default.
- W2895852524 sameAs 2895852524 @default.
- W2895852524 citedByCount "5" @default.
- W2895852524 countsByYear W28958525242019 @default.
- W2895852524 countsByYear W28958525242022 @default.
- W2895852524 countsByYear W28958525242023 @default.
- W2895852524 crossrefType "journal-article" @default.
- W2895852524 hasAuthorship W2895852524A5008328878 @default.
- W2895852524 hasAuthorship W2895852524A5041857020 @default.
- W2895852524 hasBestOaLocation W28958525241 @default.
- W2895852524 hasConcept C110354214 @default.
- W2895852524 hasConcept C111472728 @default.
- W2895852524 hasConcept C127413603 @default.
- W2895852524 hasConcept C136264566 @default.
- W2895852524 hasConcept C138885662 @default.
- W2895852524 hasConcept C140781008 @default.
- W2895852524 hasConcept C144133560 @default.
- W2895852524 hasConcept C162324750 @default.
- W2895852524 hasConcept C195094911 @default.
- W2895852524 hasConcept C199360897 @default.
- W2895852524 hasConcept C2778029271 @default.
- W2895852524 hasConcept C2779530757 @default.
- W2895852524 hasConcept C2780378061 @default.
- W2895852524 hasConcept C41008148 @default.
- W2895852524 hasConceptScore W2895852524C110354214 @default.
- W2895852524 hasConceptScore W2895852524C111472728 @default.
- W2895852524 hasConceptScore W2895852524C127413603 @default.
- W2895852524 hasConceptScore W2895852524C136264566 @default.
- W2895852524 hasConceptScore W2895852524C138885662 @default.
- W2895852524 hasConceptScore W2895852524C140781008 @default.
- W2895852524 hasConceptScore W2895852524C144133560 @default.
- W2895852524 hasConceptScore W2895852524C162324750 @default.
- W2895852524 hasConceptScore W2895852524C195094911 @default.
- W2895852524 hasConceptScore W2895852524C199360897 @default.
- W2895852524 hasConceptScore W2895852524C2778029271 @default.
- W2895852524 hasConceptScore W2895852524C2779530757 @default.
- W2895852524 hasConceptScore W2895852524C2780378061 @default.
- W2895852524 hasConceptScore W2895852524C41008148 @default.
- W2895852524 hasLocation W28958525241 @default.
- W2895852524 hasOpenAccess W2895852524 @default.
- W2895852524 hasPrimaryLocation W28958525241 @default.
- W2895852524 hasRelatedWork W1562636474 @default.
- W2895852524 hasRelatedWork W1578239112 @default.
- W2895852524 hasRelatedWork W1964266212 @default.
- W2895852524 hasRelatedWork W2051603279 @default.
- W2895852524 hasRelatedWork W2070177654 @default.
- W2895852524 hasRelatedWork W2127162397 @default.
- W2895852524 hasRelatedWork W2257327507 @default.
- W2895852524 hasRelatedWork W2370397667 @default.
- W2895852524 hasRelatedWork W2377100596 @default.
- W2895852524 hasRelatedWork W35927194 @default.
- W2895852524 hasVolume "139" @default.
- W2895852524 isParatext "false" @default.
- W2895852524 isRetracted "false" @default.
- W2895852524 magId "2895852524" @default.
- W2895852524 workType "article" @default.