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- W2895975712 abstract "AbstractThis chapter aims to qualify Local Area as Smart Tourism Local Service Systems (S-TLSS), whose competitiveness and reputation depend on sharing strategies and processes of cohesion based on equifinality among/for stakeholder. The methodology envisages the integration of Service Science Management Engineering and Design (SSME+D) and the Viable Systems Approach (VSA). Thus it describes a S-TLSS in terms of local service system, whose viability requires a ‘smart governmentality’, able to guarantee the management of equity, sustainability and resilience. Referring to human resources coherent with value co-creation processes, S-TLSS implies T-shaped professionals: new kind of individuals who have proficiency in a specific field/discipline (deep professionality) and, at the same time, show capacity to understand and participate in complex projects/systems (broad professionality). Finally, the authors will show a practical application of the system attempting to enhance an Italian territory that is not very attractive to tourists and local residents." @default.
- W2895975712 created "2018-10-26" @default.
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- W2895975712 date "2018-10-15" @default.
- W2895975712 modified "2023-10-16" @default.
- W2895975712 title "Chapter 12 The Use of Smart Tourism Systems to Improve the Destination’s Appeal: A Case Study from Caserta in Italy" @default.
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- W2895975712 doi "https://doi.org/10.1108/978-1-78756-291-220181012" @default.
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