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- W2896437896 abstract "Patient satisfaction is an important indicator and commonly used to measure the quality of healthcare services. The objective of this study is to assess the patient satisfaction at an outpatient clinic of a public university health centre. This study was carried out in two stages; face-toface interviews with the patients regarding satisfaction towards facilities, staff, and waiting line at the clinic, and observation on the queuing system based on a queuing model. The queuing data were recorded for four days (Monday to Thursday). A single-line multiple-channel queuing model was considered. From face-to-face interviews, the majority of patients (70%) were satisfied with the facilities, staff and waiting time at the clinic; however, 39% claimed that the waiting time was too long. The results estimated from the queuing data showed otherwise; the maximum number of patients in queue was 4.36 and the maximum average time in queue was 9.98 minutes. These results were supported by the theoretical values of the queuing model. Hence, there was no issue regarding the waiting time. It can be concluded that the outpatient clinic is providing good healthcare services to university staff and students with a good level of satisfaction." @default.
- W2896437896 created "2018-10-26" @default.
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- W2896437896 date "2018-10-16" @default.
- W2896437896 modified "2023-09-26" @default.
- W2896437896 title "Outpatient Satisfaction at a Health Centre" @default.
- W2896437896 hasPublicationYear "2018" @default.
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