Matches in SemOpenAlex for { <https://semopenalex.org/work/W2896728128> ?p ?o ?g. }
- W2896728128 endingPage "510" @default.
- W2896728128 startingPage "495" @default.
- W2896728128 abstract "We utilize the social intuitionist approach to moral judgment and moral disengagement theory to understand why and when employees sabotage customers. We contend that when customers mistreat employees (i.e., customer mistreatment), employees experience intuitive emotional reactions in the form of hostility, which automatically activates devaluation of targets, a specific facet of moral disengagement. In turn, employees become unencumbered by moral self-regulation and sabotage customers who mistreat them (i.e., customer-directed sabotage). We further argue that our serially mediated model is moderated by employees' perceptions of the organization's ethical climate. When ethical climates are perceived as being low, employees' hostile reactions toward misbehaving customers produce a positive relationship with devaluation of targets, and devaluation of targets results in a positive relationship with customer-directed sabotage. These positive relationships do not hold when ethical climate is perceived as being high. We test our theoretical model using a field sample of customer service employees and an experimental study to establish causality. Our results provide general support for our hypotheses. We discuss theoretical and practical implications and opportunities for future research. (PsycINFO Database Record (c) 2019 APA, all rights reserved)." @default.
- W2896728128 created "2018-10-26" @default.
- W2896728128 creator A5013722224 @default.
- W2896728128 creator A5028386487 @default.
- W2896728128 creator A5071721812 @default.
- W2896728128 creator A5089826179 @default.
- W2896728128 date "2019-04-01" @default.
- W2896728128 modified "2023-10-17" @default.
- W2896728128 title "Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism." @default.
- W2896728128 cites W1269562257 @default.
- W2896728128 cites W149580313 @default.
- W2896728128 cites W1540243931 @default.
- W2896728128 cites W1558600619 @default.
- W2896728128 cites W1610612296 @default.
- W2896728128 cites W1646051861 @default.
- W2896728128 cites W1798101563 @default.
- W2896728128 cites W1837287643 @default.
- W2896728128 cites W1959657221 @default.
- W2896728128 cites W1960604818 @default.
- W2896728128 cites W1963961741 @default.
- W2896728128 cites W1966797434 @default.
- W2896728128 cites W1969067788 @default.
- W2896728128 cites W1975217554 @default.
- W2896728128 cites W1976914784 @default.
- W2896728128 cites W1977533203 @default.
- W2896728128 cites W1978696422 @default.
- W2896728128 cites W1979677440 @default.
- W2896728128 cites W1981537149 @default.
- W2896728128 cites W1984186949 @default.
- W2896728128 cites W1984999771 @default.
- W2896728128 cites W1991034995 @default.
- W2896728128 cites W1995561053 @default.
- W2896728128 cites W1997773317 @default.
- W2896728128 cites W2000505772 @default.
- W2896728128 cites W2000822406 @default.
- W2896728128 cites W2003317807 @default.
- W2896728128 cites W2003722078 @default.
- W2896728128 cites W2007393367 @default.
- W2896728128 cites W2016723315 @default.
- W2896728128 cites W2017785465 @default.
- W2896728128 cites W2020766402 @default.
- W2896728128 cites W2022282345 @default.
- W2896728128 cites W2025274411 @default.
- W2896728128 cites W2028154932 @default.
- W2896728128 cites W2039808163 @default.
- W2896728128 cites W2044705314 @default.
- W2896728128 cites W2046411892 @default.
- W2896728128 cites W2050400798 @default.
- W2896728128 cites W2055582888 @default.
- W2896728128 cites W2055644235 @default.
- W2896728128 cites W2058798941 @default.
- W2896728128 cites W2059327704 @default.
- W2896728128 cites W2062121040 @default.
- W2896728128 cites W2072379725 @default.
- W2896728128 cites W2074139218 @default.
- W2896728128 cites W2079433512 @default.
- W2896728128 cites W2080128455 @default.
- W2896728128 cites W2086828397 @default.
- W2896728128 cites W2089430768 @default.
- W2896728128 cites W2091786503 @default.
- W2896728128 cites W2094708884 @default.
- W2896728128 cites W2099069211 @default.
- W2896728128 cites W2099693091 @default.
- W2896728128 cites W2105717202 @default.
- W2896728128 cites W2109577226 @default.
- W2896728128 cites W2113792147 @default.
- W2896728128 cites W2113800396 @default.
- W2896728128 cites W2116323796 @default.
- W2896728128 cites W2120922903 @default.
- W2896728128 cites W2120996730 @default.
- W2896728128 cites W2121551788 @default.
- W2896728128 cites W2123791568 @default.
- W2896728128 cites W2124077410 @default.
- W2896728128 cites W2125980682 @default.
- W2896728128 cites W2127662631 @default.
- W2896728128 cites W2128974935 @default.
- W2896728128 cites W2139189799 @default.
- W2896728128 cites W2140562025 @default.
- W2896728128 cites W2141116345 @default.
- W2896728128 cites W2144834248 @default.
- W2896728128 cites W2147581086 @default.
- W2896728128 cites W2147766464 @default.
- W2896728128 cites W2152715164 @default.
- W2896728128 cites W2158840443 @default.
- W2896728128 cites W2159805537 @default.
- W2896728128 cites W2161537835 @default.
- W2896728128 cites W2162437324 @default.
- W2896728128 cites W2170085344 @default.
- W2896728128 cites W2171013711 @default.
- W2896728128 cites W2197162593 @default.
- W2896728128 cites W2277761423 @default.
- W2896728128 cites W2316846080 @default.
- W2896728128 cites W2340530915 @default.
- W2896728128 cites W2399293884 @default.
- W2896728128 cites W2406898503 @default.
- W2896728128 cites W2411535302 @default.
- W2896728128 cites W2490968761 @default.
- W2896728128 cites W2519723311 @default.