FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2897062704> ?p ?o ?g. }

• W2897062704 abstract "Purpose The purpose of this paper is to examine customer engagement behavior (CEB) in digital environments. Specifically, the paper seeks to determine the factors that affect CEB in the different parts of the digital service process. Design/methodology/approach A longitudinal, qualitative, single-case study is used to examine CEB in digital environments. The selected case company is a provider of streaming TV services. Both primary data, gathered from interviews, focus groups and participant observations in meetings with a selected focus group, and secondary data, gathered from company websites sources, were used. Findings This study shows that CEB is determined by different factors in different phases of the digital service process. Moreover, the results show that engagement is highlighted during the front-end phase of the process. During the back-end phase, the role of engagement is realized by maintaining and updating solutions. Originality/value The originality of the research is based on the study of CEB in the context of the digital service process. The factors that affect CEB are classified as customer-based, firm-based and context-based factors." @default.
• W2897062704 created "2018-10-26" @default.
• W2897062704 creator A5037427084 @default.
• W2897062704 creator A5052721067 @default.
• W2897062704 creator A5083645048 @default.
• W2897062704 date "2019-12-09" @default.
• W2897062704 modified "2023-09-26" @default.
• W2897062704 title "What determines customers’ engagement in the digital service process?" @default.
• W2897062704 cites W1965342764 @default.
• W2897062704 cites W1976748235 @default.
• W2897062704 cites W1993326409 @default.
• W2897062704 cites W1997890676 @default.
• W2897062704 cites W2000635976 @default.
• W2897062704 cites W2010598419 @default.
• W2897062704 cites W2017153321 @default.
• W2897062704 cites W2017379636 @default.
• W2897062704 cites W2023071763 @default.
• W2897062704 cites W2023436750 @default.
• W2897062704 cites W2047655553 @default.
• W2897062704 cites W2069688249 @default.
• W2897062704 cites W2115379661 @default.
• W2897062704 cites W2126840412 @default.
• W2897062704 cites W2141951329 @default.
• W2897062704 cites W2147673177 @default.
• W2897062704 cites W2148060162 @default.
• W2897062704 cites W2163822384 @default.
• W2897062704 cites W2184943477 @default.
• W2897062704 cites W2302142430 @default.
• W2897062704 cites W2313848006 @default.
• W2897062704 cites W2338597023 @default.
• W2897062704 cites W2343967123 @default.
• W2897062704 cites W2419304023 @default.
• W2897062704 cites W2512453786 @default.
• W2897062704 cites W2518437370 @default.
• W2897062704 cites W2529380711 @default.
• W2897062704 cites W2549664248 @default.
• W2897062704 cites W2557755472 @default.
• W2897062704 cites W2599231838 @default.
• W2897062704 cites W2766311215 @default.
• W2897062704 cites W2769954523 @default.
• W2897062704 cites W2777178286 @default.
• W2897062704 cites W3124507438 @default.
• W2897062704 cites W4234389246 @default.
• W2897062704 cites W2156990071 @default.
• W2897062704 doi "https://doi.org/10.1108/jmtm-01-2018-0006" @default.
• W2897062704 hasPublicationYear "2019" @default.
• W2897062704 type Work @default.
• W2897062704 sameAs 2897062704 @default.
• W2897062704 citedByCount "3" @default.
• W2897062704 countsByYear W28970627042019 @default.
• W2897062704 countsByYear W28970627042022 @default.
• W2897062704 countsByYear W28970627042023 @default.
• W2897062704 crossrefType "journal-article" @default.
• W2897062704 hasAuthorship W2897062704A5037427084 @default.
• W2897062704 hasAuthorship W2897062704A5052721067 @default.
• W2897062704 hasAuthorship W2897062704A5083645048 @default.
• W2897062704 hasConcept C111919701 @default.
• W2897062704 hasConcept C136764020 @default.
• W2897062704 hasConcept C144024400 @default.
• W2897062704 hasConcept C144133560 @default.
• W2897062704 hasConcept C151730666 @default.
• W2897062704 hasConcept C162853370 @default.
• W2897062704 hasConcept C190248442 @default.
• W2897062704 hasConcept C195094911 @default.
• W2897062704 hasConcept C2776915394 @default.
• W2897062704 hasConcept C2776950860 @default.
• W2897062704 hasConcept C2779343474 @default.
• W2897062704 hasConcept C2780378061 @default.
• W2897062704 hasConcept C36289849 @default.
• W2897062704 hasConcept C41008148 @default.
• W2897062704 hasConcept C518677369 @default.
• W2897062704 hasConcept C56739046 @default.
• W2897062704 hasConcept C56995899 @default.
• W2897062704 hasConcept C86803240 @default.
• W2897062704 hasConcept C98045186 @default.
• W2897062704 hasConceptScore W2897062704C111919701 @default.
• W2897062704 hasConceptScore W2897062704C136764020 @default.
• W2897062704 hasConceptScore W2897062704C144024400 @default.
• W2897062704 hasConceptScore W2897062704C144133560 @default.
• W2897062704 hasConceptScore W2897062704C151730666 @default.
• W2897062704 hasConceptScore W2897062704C162853370 @default.
• W2897062704 hasConceptScore W2897062704C190248442 @default.
• W2897062704 hasConceptScore W2897062704C195094911 @default.
• W2897062704 hasConceptScore W2897062704C2776915394 @default.
• W2897062704 hasConceptScore W2897062704C2776950860 @default.
• W2897062704 hasConceptScore W2897062704C2779343474 @default.
• W2897062704 hasConceptScore W2897062704C2780378061 @default.
• W2897062704 hasConceptScore W2897062704C36289849 @default.
• W2897062704 hasConceptScore W2897062704C41008148 @default.
• W2897062704 hasConceptScore W2897062704C518677369 @default.
• W2897062704 hasConceptScore W2897062704C56739046 @default.
• W2897062704 hasConceptScore W2897062704C56995899 @default.
• W2897062704 hasConceptScore W2897062704C86803240 @default.
• W2897062704 hasConceptScore W2897062704C98045186 @default.
• W2897062704 hasLocation W28970627041 @default.
• W2897062704 hasOpenAccess W2897062704 @default.
• W2897062704 hasPrimaryLocation W28970627041 @default.
• W2897062704 hasRelatedWork W10013658 @default.
• W2897062704 hasRelatedWork W10378815 @default.
• W2897062704 hasRelatedWork W1628847 @default.

• next