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- W2897166242 abstract "Knowledge management and relationship management are essential ingredients for value creation to gain competitive advantages in the knowledge-based economy of the 21st century. The merging of the two disciplines has received increasing attention both in academia and in business. Past research focuses on the integration of knowledge management and customer relationship management at the business process level. This paper extends the concepts to enterprise relationship management to include customer relationship management, supplier relationship management and partner relationship management. The merging of knowledge management (KM) and enterprise relationship management (ERM) yields two perspectives: the ERM-oriented KM (EKM) and the KM-oriented ERM (KERM)." @default.
- W2897166242 created "2018-10-26" @default.
- W2897166242 creator A5025496300 @default.
- W2897166242 date "2014-06-03" @default.
- W2897166242 modified "2023-09-30" @default.
- W2897166242 title "Integrating Knowledge Management and Relationship Management in an Enterprise Environment" @default.
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- W2897166242 doi "https://doi.org/10.58729/1941-6687.1120" @default.
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